NA ADAS In-Field Quality

Stellantis•Auburn Hills, MI

About The Position

The In-Field Life Quality Lead enhances the quality of customer vehicles related to Autonomous Driving Systems and component features. The role develops and implements strategies to meet quality objectives while considering Quality, Cost, Timing, and Performance. The successful candidate responds to quality and production needs, diagnoses vehicle issues, and leads teams in implementing solutions.

Requirements

Bachelor’s degree in Engineering or a related field that provides a strong foundation in technical knowledge and problem-solving skills.
Minimum of 8 years of related experience.
Previous experience in Engineering, Quality, and/or Manufacturing.
Ability to lead a cross-functional team to deliver product changes on time.
Experience with Root Cause Analysis (RCA) and corrective actions.
Strong written and verbal communication skills, from executive meetings to all levels.
Self-motivated and self-directed.
Ability to thrive in a high-intensity environment while working on multiple projects.
High proficiency in spoken and written English.
Ability to travel within the USA 10% of the time as needed.

Nice To Haves

Advanced degree.
Reactive Green Belt or Black Belt certification.
Knowledge of DFMEA, PFMEA, Control Plan, PSO, and PPAP processes.
In-depth understanding of electricity/electronics.
Knowledge of Stellantis systems, including Quantic, QFS, JDP, CNs, GIMS, and Palantir.

Responsibilities

Build a warranty improvement plan and contribute to improving customer-vehicle quality to meet quality objectives and protect customers.
Respond to quality and production requirements.
Diagnose vehicle issues and perform root cause analysis, including pre-analysis of issues and claims with Control Tower and Engineering.
Recommend component or process modifications to improve vehicle quality.
Organize reviews with suppliers of problematic components and their Engineering and Quality teams to respond to Design Quality-related GIMs.
Support coordination of improvements to the Serial Life Window and Change Management processes.
Lead the creation and implementation of best practices and standards using 3 Legged 5 Why analysis (Read Across).
Issue field solutions for systemic, chronic, or major quality issues in coordination with Aftersales, including Top Warranty, Recalls, Rapid Service Updates, and Customer Service Notifications.
Lead internal and external survey analysis and corrective actions for defect malfunctions and dislikes.
Build a survey “things gone wrong” improvement plan.
Support HUB activities to replicate and capture logs for difficult-to-solve problems.
Use over-the-air vehicle data (Aptiv/ADA/Databricks) to support technical analysis and solutions.