In-Dealership Hospitality Facilitator

Jackson Dawson • Remote, US,

20d

About The Position

Transcend Creative Group, a division of Jackson Dawson, is seeking an In-Dealership Facilitator to champion a cultural shift within luxury automotive dealerships in a select territory. The role supports a training initiative intended to elevate client engagement by applying practices inspired by prestigious hospitality brands.

The Facilitator guides dealership teams in refining the client experience, emphasizing attention to detail, anticipating client needs, creating unexpected moments of delight, and maintaining readiness and poise. The role leads offsite and in-dealership workshops, partners with management and staff to embed hospitality practices, and supports continuous improvement. Travel of up to 75% is expected. This is a 1099 contractor position.

Requirements

• Deep understanding of luxury hospitality and the expectations of discerning clientele.
• Proven experience facilitating high-impact training events.
• Exceptional written and verbal communication skills, adaptable to diverse audiences.
• Highly organized, detail-oriented, and self-motivated, with a commitment to excellence.
• Willingness to travel up to 75% of the time.

Nice To Haves

• Previous leadership roles.
• Experience in luxury service environments.

Responsibilities

• Execute scheduled immersive training workshops at designated locations.
• Serve as the program’s primary communicator and ambassador within assigned dealerships.
• Collaborate with dealership leadership to tailor the curriculum to team needs and drive actionable outcomes.
• Provide ongoing feedback, publish detailed assessments, and share best practices across the network.
• Facilitate dynamic, interactive sessions using luxury hospitality expertise.
• Attend regular meetings, Train the Trainer sessions, and rehearsals as required.
• Help ensure measurable improvements in client satisfaction and dealership hospitality standards.
• Instill attention to detail, proactive anticipation of client needs, personalized touchpoints, unexpected moments of delight, and readiness and poise in client engagements.

What This Job Offers

• Education Level: No Education Listed