In-Custody Case Manager I/II (Open and Promotional)

County of San Mateo•San Mateo, CA

4d•Hybrid

About The Position

The San Mateo County Sheriff's Office is seeking compassionate and committed individuals to join their team as an In-Custody Case Manager (ICCM). The Correctional Division operates two jails in Redwood City: Maguire Correctional Facility (MCF) and Maple Street Correctional Center (MSCC). The MSCC is designed for programming and case management, offering classrooms and over 20 programs for male and female incarcerated individuals. The Sheriff's Office also provides programs and services at MCF. The ICCM will work one-on-one with incarcerated individuals (IPs) to perform case management duties, including planning, implementing, and coordinating jail programs and services in cognitive behavioral, education/literacy, vocational, and activity-based areas. This may involve facilitating program groups using approved curricula for the justice-involved population, aiming to equip IPs with skills for successful reentry. The role involves developing basic programmatic procedures and coordinating with external agencies such as Community Based Organizations, Adult Probation, Correctional Health, Human Services Agency, and Behavioral Health Recovery Services. This position offers the opportunity to directly impact the lives of incarcerated individuals by assessing needs, preparing reentry plans, and linking individuals to services and support upon release. The role also involves motivating adults to enroll in high school diploma programs and celebrating their achievements. Collaboration with a diverse team of professionals is key. Challenges include managing a caseload with competing deadlines, offering vital resources for reintegration, and working with personnel at all levels within correctional facilities and with various service providers.

Requirements

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying.
Two years of experience in an organization providing social services which included responsibility for community service program development such as planning, evaluating, monitoring or coordinating projects (for ICCM I).
Four years of experience in an organization providing social services which has included responsibility for community service program development such as planning, evaluating, monitoring or coordinating projects (for ICCM II).
Knowledge of principles, practices, and administrative requirements of the program to which assigned.
Knowledge of contemporary social, political and economic trends and problems related to community services.
Knowledge of principles of social planning and program development related to community services.
Knowledge of specialized technical knowledge related to assigned program area.
Knowledge of monitoring and evaluating systems for community services programs.
Knowledge of formulation and function of community and volunteer organizations.
Knowledge of current social and community needs.
Knowledge of principles and practices in community development and services planning.
Knowledge of methods applied to the collection and evaluation of statistical data.
Knowledge of principles of community organization.
Knowledge of applicable federal, state and local laws, rules and regulations and County and program policies and guidelines.
Knowledge of computer applications related to the work.
Knowledge of office administrative practices and procedures, including records management and the operation of standard office equipment.
Ability to make independent judgments and work independently.
Ability to prepare concise reports and recommendations.
Ability to communicate effectively in writing and orally.
Ability to coordinate multiple facets of a program function.
Ability to interpret rules, regulations and guidelines at all government levels.
Ability to compile, analyze and interpret data using statistical and research techniques.
Ability to establish and maintain cooperative working relationships with members of other departments and diverse community groups.
Ability to plan, organize, promote and coordinate diverse community program activities.
Pass a detailed background investigation and pre-employment medical exam prior to appointment.
Highly organized and detail oriented.
Adaptable.
Collaborative.
A self-driven team player.
Exceptional communication, team driven and interpersonal skills.
Professional.
Client (or Customer) Focused.
Ethical.

Responsibilities

Manage a caseload of incarcerated individuals.
Interview and conduct regular face-to-face follow-ups with the incarcerated population.
Conduct program/service needs assessment.
Complete initial/re-assessment and initiate case plan to include curriculum schedule.
Facilitate group programming for incarcerated individuals.
Participate in multi-disciplinary meetings to identify opportunities for incarcerated individuals upon release.
Assess incarcerated individuals for post-release program/service needs, financial obligations and entitlement eligibility.
Collect and analyze data and develop a community profile on specific programs.
Prepare a variety of correspondence, periodic and special reports, informational publications, program documentation, policies, procedures and other written materials.
Link incarcerated individuals to community-based services, vocational, and educational opportunities.
Perform related duties as assigned.