Impounds Specialist

DriveTime • Fort Worth, TX

7d • Onsite

About The Position

This position involves all aspects of the impounds process to arrive at a decision to determine the customer has obtained the vehicle from impound, secure the unit from an impound/repair facility, or abandon the vehicle due to negative returns at auction. Negotiations in this role with the impound/repair facilities is integral to the business to ensure securing the highest value of the vehicle when sold at auction to optimize profitability.

Requirements

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
• Associate degree or bachelor’s degree in business or related field may be used as a proxy for experience

Nice To Haves

• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law

Responsibilities

• Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
• Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
• Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
• Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
• When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
• Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
• Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
• Assist other departments with inquires related to the impounds process
• Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA’s
• Ensure all types of impound notices received are properly documented in all systems
• Ensure all impounded accounts are properly routed to collection queues
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist impound coordinators with the input and tracking of impound notices
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance
• 401(K)
• Company paid life insurance policy
• Short and long-term disability coverage
• Tuition Reimbursement
• Wellness Program
• Paid time off (for all full-time roles) includes wellness days, holidays, and YOU time
• Vacation time is available for part-timers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED