Import Specialist I

Customs Broker, Freight Forwarding & Trade Compliance Services • Elk Grove Village, IL

2d • Remote

About The Position

This is a remote role supporting a Monday through Friday, 8:00AM to 5:00PM Central Standard Time schedule. This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders.

Requirements

• High school Diploma/GED
• 3+ years of Customs brokerage experience
• Previous experience keying customs entries
• Previous experience with PGAs i.e. FDA, LACEY, EPA etc.

Responsibilities

• Serves as the customer service liaison between the company and the customer(s)
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns.
• Builds relationships with customers
• Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
• Opens files, enters notes, information and document requests in corporate systems
• Reviews commercial invoice for proper information
• Reviews documentation or issues documents to meet government regulations and carrier regulations
• Convert and verify shipment weight, volume and foreign currency
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
• Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
• Maintains communication with customers, carriers and vendors
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements.
• Acts as a resource to internal and external clients.
• Handles accounting processes accurately and in a timely manner
• Ensures email and telephone calls are promptly and professionally answered
• Handles confidential information.
• May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company
• Other duties as required and assigned
• May be required to successfully complete the following courses within twelve months: IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods.

Benefits

• comprehensive health, dental, and vision plans
• many excellent voluntary health and wellness benefits
• generous paid time off
• paid holidays
• promote flexibility in your work environment to assure a positive integration of work and life

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED