Import Specialist I

Customs Broker, Freight Forwarding & Trade Compliance Services•Dearborn, MI

12d•Remote

About The Position

This is a remote role supporting a Monday through Friday, 8:00AM to 5:00PM Eastern Standard Time schedule. This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders.

Requirements

High school Diploma/GED
Previous customs brokerage Experience
Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities.
Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.
Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.

Nice To Haves

IATA Dangerous Goods
IATA Basic Export
CFR49 Dangerous Goods
CFR 15 Export Regulation
IMDG Dangerous Goods

Responsibilities

Serves as the customer service liaison between the company and the customer(s)
Resolves problems (i.e. billing, tracking shipments) and handles customer concerns.
Builds relationships with customers
Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States
Opens files, enters notes, information and document requests in corporate systems
Reviews commercial invoice for proper information
Reviews documentation or issues documents to meet government regulations and carrier regulations
Convert and verify shipment weight, volume and foreign currency
Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed
Communicates with specific offices, departments, and teams on all issues affecting customs brokerage
Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
Maintains communication with customers, carriers and vendors
Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
Coordinates pick-ups and invoices files
Stays up-to-date on regulations, laws, guidelines and Deringer requirements.
Acts as a resource to internal and external clients.
Handles accounting processes accurately and in a timely manner
Ensures email and telephone calls are promptly and professionally answered
Handles confidential information.
May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company
Other duties as required and assigned
May be required to successfully complete the following courses within twelve months: IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods.