Import/Export Specialist (International)

Penske•Edison, NJ

1d•Onsite

About The Position

The Import/Export Specialist – International supports all aspects of a freight forwarding operation to include the safe, efficient, and cost-effective transportation of goods (via shipping lines, airlines, road, and operators) keeping in consideration the type of goods and customer delivery requirements. Key responsibilities include monitoring all operational activity to guarantee successful performance of the operations and customer service. Must have ability to supervise other associates as needed, as well as strong customer interaction and communication skills.

Requirements

Ability to supervise other associates
Strong customer interaction and communication skills

Responsibilities

Handle start to finish processing of shipments
Interact with overseas agents on shipment planning, pricing, documentation, and quoting
Act as first level escalation for customer
Provide ad-hoc quotes to customers
Assist in new customer implementations
Prioritize time sensitive situations
Collaborate with other operations supervisors to execute shipments and deliver excellent customer service
Ensure customer and department SOP’s and KPIs are adhered to and met
Track shipments to ensure on time delivery is met.
Provide relevant current knowledge of routing, packaging, legislation, and other factors that could impact freight movement.
Handle rate negotiations with carriers on a spot rate basis
Analyze process data and work on continuous improvements
Identifying cost savings opportunities for the customer
Ensuring all business needs are covered including when there are vacations, illness, etc.
Other projects as assigned by the manager