Import/Export Specialist

Hayward Industries•Clemmons, NC

2d•Onsite

About The Position

Hayward Holdings Inc. is the largest manufacturer of residential swimming pool equipment globally, with a growing presence in the commercial pool market. The company designs, manufactures, and markets a comprehensive range of pool and spa equipment. This position, based in Clemmons, NC, will support Hayward’s Global Transportation and Trade Compliance functions. The Import & Export Specialist will ensure compliance with international regulations, optimize import and export operations, and manage documentation. Key responsibilities include preparing and reviewing import/export documents, overseeing record retention, performing tariff classification and country of origin analysis, and ensuring adherence to regulations. The role also involves coordinating with freight forwarders, customs brokers, and internal teams, supporting system migration initiatives, process improvements, and cost reduction efforts. The Specialist will collaborate with logistics, commodities, international suppliers, IT, and other stakeholders, and maintain relationships with global logistics providers.

Requirements

3+ years of experience in import/export document preparation and other trade compliance supportive documentation
Knowledge of international trade regulations, export documentation, and compliance requirements
Familiar with tariff classification and country of origin rules
Strong analytical, organizational, and problem-solving skills
Excellent communication skills and ability to work with global stakeholders
Ability to manage multiple priorities in a fast-paced environment
High attention to detail and accuracy
Proficiency in Microsoft Office (Excel, Word) and ERP systems such as D365 or AS400

Nice To Haves

Bachelor’s degree in Supply Chain, International Business, Logistics, or related field preferred; equivalent experience accepted.

Responsibilities

Prepares, reviews, and ensures accuracy of import and export documentation (commercial invoices, packing lists, certificates of origin, SLI/SED, etc.)
Oversees import and export documentation and record retention in accordance with compliance requirements and internal policies.
Performs tariff classification (HS codes) analysis and country of origin determination
Ensures compliance with export and import regulations and internal procedures
Coordinates and resolves documentation issues to ensure timely and accurate shipment release
Supports operation freight forwarders, customs brokers, and agents to support daily operations and compliance
Communicates with Chambers of Commerce and other agencies for certified export documentation when required
Serves as a point of contact for international customers, suppliers, and internal stakeholders, when necessary.
Supports system implementations and interfaces with global management software (e.g., D365 and other platforms)
Identifies and supports cost reduction initiatives and continuous improvement opportunities
Collaborates with IT and cross-functional teams on process improvements and automation projects D365
Maintains strong working relationships with global logistics providers and service partners
Performs other related duties as assigned such as Country of Origin, preparation of USMCA certificates.