Import & Customs Logistics Manager

NIGHTSEA•Bridgewater, NJ

2d•Onsite

About The Position

Stonegate Inc. is seeking a U.S.-based Import & Customs Logistics Manager to oversee import logistics resources, coordinate customs clearance operations, and strengthen import compliance processes for its cross-border e-commerce business. The role manages relationships with U.S. customs brokers, freight forwarders, Importers of Record (IORs), trucking providers, and third-party warehouses while serving as a key liaison with the China-based headquarters. The manager develops and evaluates import logistics partners; coordinates transportation, warehouse inbound operations, and reverse logistics; supports U.S. import clearance procedures and compliance; and manages import exceptions and regulatory coordination. The position also standardizes documentation, escalation, service-level reporting, and cost breakdowns, and communicates operational risks and corrective actions to the headquarters logistics team in China.

Requirements

At least three years of experience in U.S. import logistics, customs clearance, freight forwarding, customs brokerage, 3PL operations, or cross-border e-commerce logistics.
Currently based in the United States with practical knowledge of U.S. import customs clearance procedures and related logistics workflows.
Working knowledge of CBP import entries, IOR responsibilities, POAs, customs bonds, duties, MPF, HMF, and common customs broker operating practices.
Ability to assess import compliance risks, resolve shipment exceptions, manage service providers, and negotiate effectively.
Fluency in English and Mandarin Chinese, with strong cross-border communication and coordination skills.
Proficiency in Microsoft Excel or Google Sheets, including basic logistics cost analysis and reporting.

Nice To Haves

Prior experience with a U.S. customs brokerage firm, an import operations team at a freight forwarder, inbound/import compliance at a 3PL, or a cross-border e-commerce company.
Established relationships with U.S. customs brokers, IOR service providers, importers, and local logistics partners.
Experience with FDA-, EPA-, FCC-, or CPSC-regulated imports; Section 301 tariffs; AD/CVD risk; and CBP examinations or holds.
Experience supporting China-based cross-border e-commerce sellers or publicly listed companies.
U.S. Customs Broker License, Certified Customs Specialist (CCS) designation, or a professional background in customs brokerage or freight forwarding.

Responsibilities

Develop, evaluate, and manage U.S. import logistics partners, including IOR resources, customs brokers, freight forwarders, trucking carriers, and third-party logistics warehouses.
Maintain supplier relationships, negotiate service terms and pricing, and monitor customs clearance timelines, costs, and service performance.
Coordinate ocean, air, and inland transportation, warehouse inbound operations, and reverse-logistics needs for cross-border e-commerce operations.
Support the establishment and continuous improvement of U.S. import clearance procedures, including IOR arrangements, Powers of Attorney, commercial invoices, packing lists, HTS/HS classification, customs valuation, bonds, and entry summaries.
Coordinate with licensed customs brokers and import partners on CBP entry requirements, duties, MPF, HMF, and applicable tariff programs.
Assess compliance risks in proposed IOR and broker service models and help develop sustainable, appropriately documented import solutions.
Manage and escalate import exceptions, including CBP examinations, documentation requests, shipment holds, tariff disputes, importer data issues, supplemental duty assessments, and bond-related problems.
Coordinate with qualified external specialists and business teams on product-specific requirements involving FDA, EPA, FCC, CPSC, and other applicable U.S. regulatory agencies.
Monitor relevant Section 301 tariffs and AD/CVD exposure, and flag potential compliance and cost implications for internal review.
Serve as the U.S. point of contact for local logistics and customs service providers and coordinate with the headquarters logistics team in China.
Standardize clearance documentation, exception escalation, service-level reporting, and cost breakdowns; communicate operational risks and corrective actions.