Administrative Assistant

TEKsystems•Baltimore, MD

4d•$20 - $20•Onsite

About The Position

A detail‑oriented, customer‑focused Import Customer Service Representative is needed to support a growing logistics and import operations team. This role is ideal for candidates with backgrounds in logistics, customer service, administrative support, import/export, or supply chain. You’ll manage import documentation, coordinate shipments, communicate with customers, and ensure compliance throughout the import lifecycle.

Requirements

High school diploma, GED, or equivalent.
Minimum 1 year of experience in customer service, admin support, logistics, transportation, or related fields.
Strong attention to detail and organizational skills.
Excellent written and verbal communication abilities.
Comfortable with computer systems and data entry.
Ability to manage multiple priorities in a fast‑paced environment.
Strong customer service mindset and relationship‑building skills.

Nice To Haves

Import/Export Operations
Logistics
Freight Forwarding
Transportation
Customs Brokerage
Administrative Support
Customer Service
Supply Chain Operations
Shipping & Receiving Coordination
Operations Support

Responsibilities

Serve as the primary customer contact for import shipments and documentation.
Maintain accurate customer records and account information.
Provide regular shipment updates and ensure exceptional service.
Build and maintain strong customer relationships.
Review and validate import documentation for accuracy.
Process Importer Security Filings (ISF) and customs entry data.
Prepare commercial documents required for import clearance.
Audit invoices, certificates of origin, entry summaries, and customs documents.
Ensure compliance with all applicable import regulations.
Monitor shipment status and proactively update customers.
Coordinate cargo tracking with ocean carriers, airlines, and transportation partners.
Assist in resolving shipment delays or issues.
Maintain accurate shipment records and status logs.
Enter and maintain data in company systems.
Support invoicing by providing rate and cost details to accounting.
Assist with reporting, recordkeeping, and special projects.
Organize and maintain operational files and documentation.