Import Account Representative

Fracht USA • Houston, TX

1d • $65,281 - $66,000 • Onsite

About The Position

The Import Account Representative is responsible for supporting Import Key Accounts functions. This role serves as the first point of contact between Fracht and its customers; responsible for communication and delivering daily updates to meet customer needs. Ensure customer satisfaction, work efficiently, professionally, and maximize profits by minimizing potential for error and upselling other services.

Requirements

• Integrity: Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
• Flexibility: Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
• Communication: Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
• Problem Solving: Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
• Accountability: Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Products and Cargo Wise software(s) programs or similar.
• Strong organizational skills with the ability to multitask and prioritize

Responsibilities

• Responsible for tracking and tracing customer accounts.
• Responsible for all billing accounts and ensure accuracy.
• Dispatch all shipments and ensure final delivery is made.
• File AMS in a timely manner and send ISF to broker if not clearing customs.
• Responsible for tracking customer shipments and providing updates.
• Communicates daily with customers in a timely manner via phone and email.
• Responsible for problem resolution and conflicts for customers and vendors.
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED