Implementations Specialist

Billee.AI•Dallas, TX

1d•Onsite

About The Position

When a new client signs with Billee, the real work begins. The Implementations Specialist is the person who turns a signed contract into a live, running system, doing it in a way that earns trust and sets clients up to succeed long-term. Without this role, onboardings stall, clients feel unsupported, and the value of our platform doesn't land the way it should. Day to day, this means owning the full lifecycle of each client deployment: running requirements workshops, configuring billing software to match complex rate structures and regulatory requirements, managing data migrations from legacy systems, and coordinating across internal teams to keep projects on track. You'll typically be managing several concurrent implementations at once, each at a different stage, each with its own quirks. This role is a fit for someone who genuinely enjoys the intersection of technical problem-solving and client relationships. You'll regularly be the person in the room (or on the call) who understands both what the system can do and what the client actually needs. That gap-bridging work is where this role gets interesting, and sometimes hard.

Requirements

3+ years of experience with utility billing software implementations in multifamily real estate
Strong SQL skills and hands-on experience with data migration tools
Proficiency in system integration methodologies and API configuration
Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.)
Proven ability to manage multiple concurrent technical projects independently
Strong client-facing communication skills; you can present to an executive and debug with an IT admin in the same day
Detail-oriented with high accountability for data accuracy and delivery timelines

Nice To Haves

Comfortable with complexity. You don't need perfect information to move forward. You know how to break ambiguous requirements into clear configuration decisions, and you're not rattled when a client's setup doesn't fit neatly into the standard playbook.
Client-first communicator. You've built real trust with clients in past roles. You know the difference between keeping someone informed and keeping someone confident, and you do both. Non-technical stakeholders leave your training sessions feeling capable, not overwhelmed.
Organized under pressure. You've managed overlapping go-live timelines and kept your head straight. You have a system for tracking what's in flight, what's at risk, and what needs to escalate, and you use it consistently.
Technically fluent. You're not a developer, but you're close enough to the systems that you can diagnose integration issues, spot a migration error before it becomes a go-live problem, and have a credible conversation with an engineer about what's actually wrong.
Curious about the domain. You've gone deeper than the software. You understand why utility billing works the way it does: the regulatory context, the rate structures, the quirks of multifamily operations, and that knowledge makes your implementations better.
Ownership mentality. When something goes sideways on a project, you're already working the problem before anyone asks. You treat every implementation as if your name is on it, because it is.

Responsibilities

Own end-to-end deployment projects from kickoff through go-live. You'll build the project plan, set the timeline, coordinate internal and client stakeholders, and keep things moving when they get complicated. Clients should feel confident and informed at every stage, not left wondering what's happening.
Configure our billing platform to match each client's rate structures, tariffs, and regulatory requirements. This includes setting up customer information systems, meter data management, and billing calculation engines, as well as integrating with existing client infrastructure (AMI, GIS, ERP systems). The work requires both technical precision and the judgment to know when something won't hold up in production.
Design and execute migration strategies for clients transitioning from legacy systems. You'll be responsible for ensuring data integrity throughout the process, from initial mapping through final validation, and documenting decisions along the way so nothing is a mystery six months later.
Serve as the primary technical contact throughout each implementation. That means running requirements-gathering sessions, leading UAT coordination, and translating complex system concepts for stakeholders who aren't technical. Clients should come away from every interaction feeling like they understand what's happening and why.
Develop and execute testing protocols that validate billing accuracy, rate calculations, and regulatory compliance before anything goes live. You're the last line of defense before a client is processing real transactions, so thoroughness here matters.