Implementations Specialist

Billee.AI • Dallas, TX

1d

About The Position

The Implementations Specialist is responsible for turning a signed contract into a live, running system for new clients. This role involves owning the full lifecycle of each client deployment, including running requirements workshops, configuring billing software to match complex rate structures and regulatory requirements, managing data migrations from legacy systems, and coordinating across internal teams to keep projects on track. The specialist will typically manage several concurrent implementations at once. This role is a fit for someone who enjoys the intersection of technical problem-solving and client relationships, acting as a bridge between system capabilities and client needs.

Requirements

• 3+ years of experience with utility billing software implementations in multifamily real estate
• Strong SQL skills and hands-on experience with data migration tools
• Proficiency in system integration methodologies and API configuration
• Working knowledge of utility rate structures, tariffs, billing methodologies, and relevant regulatory frameworks (PUC, etc.)
• Proven ability to manage multiple concurrent technical projects independently
• Strong client-facing communication skills
• Detail-oriented with high accountability for data accuracy and delivery timelines

Nice To Haves

• Comfortable with complexity and ambiguity, able to break down ambiguous requirements into clear configuration decisions.
• Client-first communicator with a proven ability to build trust and ensure non-technical stakeholders feel capable.
• Organized under pressure with a system for tracking projects, risks, and escalations.
• Technically fluent, able to diagnose integration issues and have credible conversations with engineers.
• Curious about the utility billing domain, understanding regulatory context, rate structures, and multifamily operations.
• Ownership mentality, proactively working on problems and treating each implementation with high regard.

Responsibilities

• Own end-to-end deployment projects from kickoff through go-live, including building the project plan, setting the timeline, and coordinating internal and client stakeholders.
• Configure the billing platform to match each client's rate structures, tariffs, and regulatory requirements, including setting up customer information systems, meter data management, and billing calculation engines, as well as integrating with existing client infrastructure.
• Design and execute migration strategies for clients transitioning from legacy systems, ensuring data integrity and documenting decisions.
• Serve as the primary technical contact throughout each implementation, running requirements-gathering sessions, leading UAT coordination, and translating complex system concepts for non-technical stakeholders.
• Develop and execute testing protocols to validate billing accuracy, rate calculations, and regulatory compliance before go-live.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Paid time off and flexible work arrangements
• Professional development opportunities
• Opportunity for earned equity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed