About The Position

The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard.

Requirements

  • Bachelor’s degree in Business, Information Technology, or a related field (advanced degree a plus)
  • 5+ years of project management experience, ideally delivering SaaS implementations (legal tech a plus)
  • Working knowledge of the legal technology ecosystem; familiarity with docketing and document management systems (DMS) preferred
  • Strong client-facing communication skills with the ability to build trust across technical and non-technical stakeholders
  • Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
  • Ability to translate complex needs into clear plans, milestones, and actionable steps
  • Highly organized and detail-oriented, with strong documentation habits
  • Comfortable operating in fast-paced, evolving environments; proactive problem-solver with sound judgment
  • Customer-first mindset and a track record of delivering high-quality client experience

Nice To Haves

  • Experience with implementation/project tools (e.g., Jira, Smartsheet), documentation tools (e.g., Confluence), and CRM platforms (Hubspot) preferred

Responsibilities

  • Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets
  • Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues
  • Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan
  • Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements
  • Plan and deliver client onboarding and training to drive adoption and self-sufficiency
  • Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity
  • Identify and recommend relevant add-on products in partnership with Sales and Customer Success
  • Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency
  • Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

Benefits

  • Remote Flexibility
  • Work-Life Harmony
  • Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life.
  • Discretionary Time Off (DTO) policy
  • Employee Stock Options/401K
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service