Implementations - Professional I

Fiserv•Hagerstown, MD

10d•Onsite

About The Position

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Implementations - Professional I Coordinate client and bank implementations projects and ensure a successful onboarding experience. Partner with merchants, sales teams, bank partners, and internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete required setup activities. Help ensure clients are boarded accurately, products are delivered on time, and transaction processing is flowing accordingly.

Requirements

3+ years of experience supporting client implementations, merchant onboarding, payment processing conversions, or related operational delivery work.
3+ years of experience coordinating multiple tasks, timelines, and stakeholders in a client-facing environment.
Experience communicating with clients, sales teams, vendors, and internal business partners through written and verbal channels.
Experience using project tracking tools, implementation workflows, or similar systems to manage status, risks, and open items.
Bachelor’s degree in a relevant field or an equivalent combination of education, related experience and/or military experience.

Nice To Haves

Experience supporting merchant services, bank partner implementations, or payment acceptance products.
Experience with Clarity, Salesforce or similar project management, reporting and support platforms.
Knowledge of interchange, account boarding, certification, or compliance processes in a payments environment.

Responsibilities

Coordinate implementation plans, task schedules, and required activities to support timely client onboarding and product delivery.
Gather client, merchant, and bank partner information and documentation needed for account boarding, setup, and implementation.
Partner with internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete implementation requirements and resolve open items.
Communicate product, service, and implementation details to clients, sales partners, vendors, and internal stakeholders.
Monitor implementation progress, track risks and issues, and escalate items that may affect delivery timelines or processing readiness.
Validate that products are set up correctly, merchants are processing as expected, and clients are setup and trained with the correct systems and tools
Apply implementation processes and project controls to support scope, schedule, and issue management across assigned work.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave