Implementations - Professional I

Fiserv•Hagerstown, MD

1d•$60,000 - $88,000•Onsite

About The Position

Coordinate client and bank implementations projects and ensure a successful onboarding experience. Partner with merchants, sales teams, bank partners, and internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete required setup activities. Help ensure clients are boarded accurately, products are delivered on time, and transaction processing is flowing accordingly.

Requirements

3+ years of experience supporting client implementations, merchant onboarding, payment processing conversions, or related operational delivery work.
3+ years of experience coordinating multiple tasks, timelines, and stakeholders in a client-facing environment.
Experience communicating with clients, sales teams, vendors, and internal business partners through written and verbal channels.
Experience using project tracking tools, implementation workflows, or similar systems to manage status, risks, and open items.
Bachelor’s degree in a relevant field or an equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience supporting merchant services, bank partner implementations, or payment acceptance products.
Experience with Clarity, Salesforce or similar project management, reporting and support platforms.
Knowledge of interchange, account boarding, certification, or compliance processes in a payments environment.

Responsibilities

Coordinate implementation plans, task schedules, and required activities to support timely client onboarding and product delivery.
Gather client, merchant, and bank partner information and documentation needed for account boarding, setup, and implementation.
Partner with internal teams including Credit, Certification, Hardware Services, Product Support, and Compliance to complete implementation requirements and resolve open items.
Communicate product, service, and implementation details to clients, sales partners, vendors, and internal stakeholders.
Monitor implementation progress, track risks and issues, and escalate items that may affect delivery timelines or processing readiness.
Validate that products are set up correctly, merchants are processing as expected, and clients are setup and trained with the correct systems and tools.
Apply implementation processes and project controls to support scope, schedule, and issue management across assigned work.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being
Paid holidays and generous time away policies
No-cost mental health support through Employee Assistance Programs
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
Eight Employee Resource Groups to foster a collaborative culture and expand your network
Unparalleled professional growth with training, development, and internal mobility opportunities
Medical, dental, vision, life, and disability insurance options available from day one
Retirement planning and discounted shares with the Employee Stock Purchase Plan
Tuition assistance and reimbursement program
Paid parental, caregiver, and military leave