Implementations Analyst

Trayd•Manhattan, IL

4d•$88,000 - $120,000•Onsite

About The Position

Trayd is building the operating system for commercial construction: payroll, compliance, and back office workflows that actually work in the real world. Construction is one of the largest industries in North America, yet much of the software that runs it is outdated, manual, and fragile. Companies spend hours every week reconciling payroll, tracking job costs, and managing compliance across disconnected systems. The consequences of mistakes are real. Workers do not get paid correctly. Businesses lose time and money. Stress compounds. We’re changing that. We help subcontractors run payroll, manage workers, and operate their businesses with confidence. That means onboarding is not a checkbox process. It is a critical moment where customers trust us with their data, their workflows, and their business operations. We are in the next phase of growth, with accelerating customer demand and a platform that runs real payroll every week, and we are scaling the team to match it.

Requirements

1-3 years of experience in implementation, consulting, customer success, or operations roles, ideally in SaaS or technology-enabled services.
Comfortable leading complex projects with multiple stakeholders and moving parts.
Clear communication with both technical and non-technical audiences, including senior customer stakeholders.
Highly organized and detail-oriented while still able to operate strategically.
Strong problem-solving skills and comfortable navigating ambiguity.
Comfortable working with data and have strong Excel skills.
Takes ownership and drives outcomes even when problems are messy or unclear.
NYC-based or ready to relocate quickly.

Nice To Haves

Experience with SQL or data analysis tools.
Experience with payroll, financial systems, ERP, or compliance-heavy software.
Experience in startup or high-growth environments.
Construction or manufacturing industry background.

Responsibilities

Serve as the primary leader and point of accountability for customer implementations from kickoff through successful launch.
Build strong relationships with customer executives, payroll leaders, and operations teams, establishing trust and confidence throughout the process.
Diagnose complex operational workflows and translate them into scalable solutions within Trayd.
Lead large data migrations involving payroll history, workforce data, and financial information with high accuracy requirements.
Navigate ambiguity and unexpected challenges, coordinating with engineering and product to resolve issues quickly.
Manage timelines, risks, and stakeholder expectations across multiple teams and priorities.
Support customers through critical milestones including first payroll runs and post-launch stabilization.
Identify gaps in product or process and drive improvements that benefit future implementations.
Scale the implementations function as it grows with Trayd.