Implementation Test Analyst

Consumer Direct Care Network

10h•$55,000 - $68,000•Remote

About The Position

The Implementation Test Analyst plans, coordinates, and executes end-to-end testing for client implementations, platform enhancements, system integrations, and enterprise technology initiatives. The role partners with Product, Development, Project Management, Operations, and client stakeholders to validate business processes across interconnected systems and confirm requirements are met, defects are resolved, and solutions perform as expected before production deployment. Testing work spans the implementation lifecycle, including planning, execution, user acceptance testing support, and production validation. Consumer Direct Care Network provides home and community-based services that help older adults and people with disabilities remain in their homes and communities. The company operates in 14 states and offers coordinated services ranging from financial management and support brokerage to in-home care and behavioral health. The position typically works in an office environment and uses a computer, telephone, and other office equipment. The work environment has typical office noise and may involve frequent interruptions. The role may be remote or hybrid, and employees in those arrangements must provide reliable internet. Work may require flexible or extended hours when needed.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or an equivalent combination of education and experience.
At least two years of experience in software quality assurance, implementation testing, business systems testing, or a related field.
Experience working with Microsoft tools and technologies in support of software applications and business solutions.
Experience creating test plans, test cases, and test execution documentation.
Experience performing end-to-end, integration, regression, and user acceptance testing.
Strong analytical and problem-solving abilities.
Experience using defect tracking and test management tools.
Ability to manage multiple projects simultaneously.
Excellent written and verbal communication skills.
Ability to work effectively with technical and non-technical stakeholders.
Ability to work flexible and/or extended hours if needed to meet job requirements.
Ability to pass required background screening.
Employees working remotely or in a hybrid arrangement must provide their own reliable internet.

Responsibilities

Develop and maintain end-to-end test strategies, plans, scenarios, and scripts.
Execute end-to-end testing across multiple applications, interfaces, and integrated systems.
Validate business workflows from initial configuration through downstream processing, reporting, and integrated system activities.
Collaborate with developers, business analysts, project managers, and business stakeholders to define testing requirements and ensure complete test coverage.
Identify, document, track, and retest defects, validating that issues are resolved before production deployment.
Coordinate testing activities across implementation projects and workstreams to support timely delivery.
Support User Acceptance Testing preparation, execution, and issue resolution.
Validate configuration changes, feature enhancements, data conversions, and system integrations for expected functionality and performance.
Analyze test results and recommend whether releases are ready.
Participate in defect triage and assist with prioritization decisions.
Communicate testing progress, risks, blockers, and quality metrics to project leadership.
Support test data preparation and environment readiness for test execution.
Perform post-deployment production validation of system functionality and business process integrity.
Develop and maintain testing documentation, procedures, and quality standards to promote consistent practices.
Perform other duties as assigned.

Benefits

Professional development opportunities and professional training for career development.
Medical insurance, subject to position and employment status.
Dental insurance, subject to position and employment status.
Vision insurance, subject to position and employment status.
Accrued vacation, subject to position and employment status.
Profit-sharing for employees in good standing, subject to position and employment status.
Two paid floating holidays, subject to position and employment status.
Nine paid federal holidays, subject to position and employment status.
Accrued paid safe sick time, subject to position and employment status.
Instant Earnings Option, subject to position and employment status.
401(k) retirement plan with discretionary company match, subject to position and employment status.
Company-paid life insurance, subject to position and employment status.
Supplemental life, accident, critical illness, and hospital benefits, subject to position and employment status.
Short- and long-term disability, subject to position and employment status.
Paid parental leave, subject to position and employment status.
Flexible Spending Account, subject to position and employment status.
Employee Assistance Program, subject to position and employment status.
Pet insurance, subject to position and employment status.
Rewarding career helping others and a team-oriented work environment.