Implementation Specialist - Remote

Motorola Solutions•Washington, DC

10d•$75,000 - $85,000•Remote

About The Position

Motorola Solutions is seeking an Implementation Specialist, a post-sales position within our software safety solutions team, delivering cloud solutions to the public safety sector. Growing rapidly with patented and award winning products, our software-as-a-service suite keeps millions of people across the United States safe, secure and connected. We are committed to providing technology and tools which will allow customers to focus on their mission and enable them to respond faster with smarter and safer decisions. We are seeking a self-motivated implementation professional with strong technical skills. You should be passionate about improving public safety, innovative technology, and deploying great software. As an Implementation Specialist, you will collaborate across cross-functional teams to evaluate organizational readiness, streamline legacy workflows, and ensure enterprise business units are fully equipped to maximize cloud-native environments. If you excel at translating complex technical shifts into smooth operational transitions, driving change, and measuring impact, this role offers a unique opportunity to shape the future of our global cloud delivery model.

Requirements

4+ years operating at the intersection of business operations, project management, and cloud implementation in Enterprise, Public Safety or Government systems software implementation.
Understanding of Public Safety customer environments for product security and reliability
Ability to work independently and collaboratively as needed
Excellent investigative and debugging skills
Excellent problem solving skills, verbal and written communication skills, ability to work under strict deadlines and interact with customers of varying experience levels
Demonstrated ability to research and resolve problems using a variety of tools
Knowledge of one or more programming languages (Java, C++, Ruby)
Knowledge of relational databases (SQL Server, Oracle, MySQL)
Knowledge of web services/web technology (HTML, CSS, XML, JSON)
Knowledge of VMware, managing Virtual Machines
High school diploma
Legal authorization to work in the U.S. indefinitely is required.
Must be able to obtain a background clearance as required by our government customers.

Nice To Haves

Bachelor’s degree in Business Administration, Engineering, Computer Science, MIS or a related technical field (or equivalent practical experience) preferred

Responsibilities

Play an integral role in the success of the Motorola Cloud Provisioning team by maintaining high levels of customer satisfaction.
Work directly with customers on the installation and configuration of SaaS solutions while answering technical questions and resolving complex customer issues.
Translate complex technical shifts into smooth operational transitions, driving change, and measuring impact.
Oversee the project lifecycle, execute the technical deployment, drive activation, configuration, and training to integrate new solutions.
Focus on customer time to value.
Initiate, Plan, Execute, Monitor, Control and Solve for On-Time Activation and Delivery.
Validate scope and goals, document and track deliverables and milestones to drive the implementation forward with clear expectations and target completion dates.
Manage timeline and mitigate risks. Proactively anticipate issues, explore contingency plans, and provide effective escalation management throughout all phases.
Guide the client project team and ensure alignment with objectives.
Respond to requests for assistance in a timely manner.
Manage resolution of technical and non-technical issues.
Troubleshoot a broad range of technical issues on the application and OS levels.
Installation, migration and upgrade of products on accelerated time schedules.
Develop a full understanding of all products.
Create or contribute to process documentation and improvements.
Write Standard Operating Procedures when required.
Create and review knowledge base documentation and FAQs based on issue solutions.
Conduct training on various Products and Services.