Implementation Specialist

NRC Health•Lincoln, NE

15d•$60,000 - $81,000•Hybrid

About The Position

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. Our associates. . Have Purpose – we do work that که matters for our partners, the community, and the healthcare industry. Innovate with us to move healthcare forward. Give back to the community with paid volunteer time off. Think Boldly – we have big ideas and are empowered to “think like an owner.” Fit your role and do what you love. Grow and develop along a career path designed by you. Feel Connected – our favorite thing about our workday is each other. Support one another – no one says, “That’s not my job.” Celebrate with each other at beer:30, virtual events, and company gatherings. Be Understood – we are each unique and want to live our best lives at work and home. Let life happen with My Time Off, a form of unlimited vacation, and up to 12 weeks paid for parental and emergency leave. Live healthy with complimentary lifestyle and financial coaches, a wellness program, and a comprehensive insurance plan.

Requirements

Bachelor’s Degree or 4 years equivalent experience
Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
1-3 years’ experience in a customer-facing role
Self-starter attitude with a high level of detail and a strong sense of ownership and dedication.
Proactive mindset and the ability to work independently.
Comfortable working with analyzing and discussing data.
Ability to build relationships with people, as well as help problem solve and think critically for both basic and advanced issues.
Ability to multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and client demands.
Ability to work well under pressure and meet tight deadlines consistently in a team-centered environment.
Ability to maintain a positive, “can do” attitude in the midst of change.

Nice To Haves

HTML and/or JavaScript is a plus
SEO and Google Analytics experience is a plus
SQL experience is a plus
Healthcare experience is a plus

Responsibilities

Ensure an exceptional customer experience by leading new or existing clients through the technical implementation process.
Help users understand, test, integrate, and scale NRC Health solutions.
Manage multiple projects and timelines.
Work with all aspects of survey administration and data collection throughout the implementation process.
Work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell.
Document and communicate project status, data, configuration, and logistical issues with customers.