Implementation Specialist

Complete Payroll Processing • Perry, NY

21d • Onsite

About The Position

Implementation Specialists will be assigned specific clients to service and support through all aspects of their payroll setup process from quality assurance procedures for ensuring accurate data entry or importing, running special processes, correcting master file information, and other related issues. The Implementation Specialist's primary responsibilities will be to accurately key and reconcile payroll and Accounting information into the payroll software for clients.

Requirements

• High school diploma is required.
• Customer Service experience
• Self Motivated and goal oriented
• Demonstrated ability in problem solving
• PC literate, Microsoft Office (Excel, Word)
• Strong focus on customer satisfaction, quality service and attention to detail
• Ability to meet deadlines
• Flexibility to work in a team environment as well as individually
• Excellent telephone skills and Professional telephone etiquette
• Sufficient skill to type and enter alpha and numeric data

Nice To Haves

• Associate Degree or higher in Business related field would be an asset
• Payroll Knowledge and/or Project Management experience are a plus

Responsibilities

• Organizing client information to assure accurate entry of tax liabilities, employee demographics and year to date paycheck information
• Enter general ledger from chart of accounts
• Program time off formulas from client's time off policy into payroll software
• Client communication on a timely fashion to ensure every deadline is met
• Uses effective problem-solving skills to resolve data discrepancy issues
• Able to provide and/or receive feedback from supervisor and apply constructive criticism
• Follow documented company procedures to accomplished day to day work
• Provide ongoing maintenance for current clients.
• Provides support to the Transition Service Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED