Implementation Specialist (FR)

Base.com

13d • Hybrid

About The Position

Base. is a leading e-commerce platform with over 20 years of experience, originally from Eastern Europe. It stands out for its strong ability to adapt to client needs, automate internal processes, and act as a central hub and key solution for e-commerce businesses. This position is open to support the growth of the Base France team.

Requirements

• Knowledge of E-commerce / ERP / logistics / SaaS environments.
• Strong experience and capability in system integration.
• Strong technical mindset with the ability to design and understand complex architectures (coding knowledge is a plus).
• Experience in project management (scoping, coordination, follow-up).
• End-to-end project management: scoping, execution, development, deployment.
• Comfortable in a client-facing role, with strong communication and teaching abilities.
• Willingness and ability to work directly with clients on-site (including travel to client offices and warehouses for system setup).
• Solution-oriented mindset, pragmatic, able to quickly identify resolution paths.

Nice To Haves

• basic coding knowledge is a plus
• coding knowledge is a plus

Responsibilities

• Lead the implementation of new clients on Base., from kick-off to operational launch.
• Configure and set up Base. according to client needs, including: product workflows (management, enrichment, publishing), order workflows (business rules, automations, synchronizations).
• Design and implement custom solutions with a strong focus on complex system architecture and advanced configurations.
• Support the setup of external integrations (ERP, PIM, CMS, marketplaces, carriers, payment solutions…), including: data exchange setup, business mappings, integration testing and functional validation.
• Provide ongoing client support, acting as the technical and functional point of contact during the project and after deployment.
• Collaborate with Sales and Customer Success teams to support the technical sales cycle.
• Work with Product and Tech teams to relay client needs and contribute to the evolution of Base.
• Document, optimize, and standardize implementation processes.

Benefits

• The opportunity to actively shape the global e-commerce market and implement solutions that make a difference
• Inspiring collaboration with passionate professionals from diverse cultures and all corners of the world
• The chance for professional and personal growth within a rapidly growing company—grow with us

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed