Implementation Specialist

WorkWave

7d • $55,000 - $65,000 • Hybrid

About The Position

As an Associate Implementation Specialist, you won't just be setting up software—you’ll be the trusted guide helping real-world business owners transform how they run their daily operations. If you are tech-curious, detail-obsessed, and energized by helping people succeed, this is your launchpad. Armed with modern AI tools, structured playbooks, and dedicated mentors, you’ll master the end-to-end customer journey and build a powerhouse foundation for your career in SaaS.

Requirements

• 1–2 years of experience in customer service, software support, customer onboarding, or a similar customer-centric technical role.
• Comfort with basic SaaS concepts and modern workplace tools (e.g., G Suite, Excel/spreadsheets, and familiarity with CRM or project management tools like Salesforce, Asana, or Monday.com).
• Curiosity for and practical experience using standard AI productivity tools to work smarter and faster.
• Exceptional written and verbal communication—you excel at making technical information feel simple, clear, and approachable.
• Strong time-management skills with a knack for prioritizing tasks, tracking details, and managing multiple timelines without dropping the ball.
• A proactive, inquisitive attitude with a passion for helping people overcome technical challenges.
• High professionalism, adaptability, and an ability to collaborate fluidly across different teams and client personalities.
• Ability and willingness to travel to client sites up to 25% of the time.

Responsibilities

• Actively build product expertise alongside mentors and peers through hands-on collaboration, self-guided study, and structured software training.
• Support customers through their software onboarding process, tracking project progress and milestones using modern project management tools.
• Partner with clients to understand their daily operations, guiding them on how to configure and use our software using established best-practice playbooks.
• Conduct clear, hands-on user training and share change-management strategies to ensure smooth, confident software adoption across the client’s team.
• Manage multiple client onboarding projects simultaneously, ensuring key dates, deliverables, and quality standards stay strictly on track.
• Track client progress and project updates in our specialized tools to keep stakeholders aligned and identify potential risks early.
• Offer empathetic, clear, and proactive support when clients encounter roadblocks during their implementation phase.
• Work closely with internal teams across the business to champion your clients’ needs and ensure a seamless onboarding experience.
• Utilize internal AI-driven utilities and automated software tools to streamline project tracking, draft client documentation, and optimize weekly workflows.
• Help update and refine instructional materials, client setup guides, and internal training documentation over time.

Benefits

• health and dental
• 401k with company match
• Flexible Time Off policy or generous PTO plan (role dependent)
• paid holidays
• Up to 4 weeks paid bonding leave
• Tuition reimbursement
• Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
• 24/7 access to virtual medical care with Teladoc
• Quarterly awards based on peer nominations
• Regional discounts and perks
• Opportunities to participate in charitable events and give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed