Implementation Specialist

Melita Group

30d•Remote

About The Position

Melita Group has been providing HR, Employee Benefits, and Payroll solutions for over 30 years, combining expertise with a modern technology platform. As the company scales, it is investing in technology, automation, and AI to enhance its offerings. The Implementation Specialist role is crucial for new client relationships, ensuring a high-quality onboarding experience that sets the stage for long-term success. This is a hands-on position focused on configuring, migrating data, and testing for clients moving onto Melita's platform. The role reports to the Head of Implementations and is responsible for managing client onboardings from start to finish, ensuring that the delivered services match the sales agreements. This position is ideal for individuals with experience implementing outsourced Payroll and HR services from PEOs, HROs, or HRIS technology vendors who are eager to contribute directly to the implementation process and help refine these processes as the company grows.

Requirements

Very strong, hands-on experience supporting and implementing outsourced Payroll and HR services, ideally gained at a PEO, an HRO, or an HRIS technology vendor that installs a full HRIS together with outsourced services.
Hands-on HRIS implementation experience on one or more major platforms (ADP Workforce Now, Paylocity, or Rippling), including configuration and data migration.
Hands-on payroll processing experience, multi-state processing, tax setup, and mid-year conversions with YTD balancing.
A proven track record running end-to-end implementations and managing a project plan across multiple workstreams and deadlines.
A natural problem-solver who thrives on complexity and drives clarity, and a systems thinker who bridges workflows across teams.
Excellent communication skills and a high-integrity, client-first approach.

Nice To Haves

Experience implementing benefits administration and leave of absence services, not only payroll and HR.
Familiarity with benefits carrier EDI feeds, GL file feeds, and integrations across HRIS, payroll, and benefits systems.
Experience with Salesforce and with AI-enabled or automation-heavy implementation workflows.
A project management credential (for example PMP or CAPM) is a plus but not required.
A payroll professional credential (for example FPC or CPP) is a plus but not required.

Responsibilities

Support and help execute new client onboardings across HR administration, payroll, benefits, and leave of absence services, from kickoff to a clean handoff to the ongoing service teams.
Contribute directly to the outcomes that matter: time to live, client satisfaction at go-live, and a smooth transition to Service Delivery.
Help build and maintain the implementation project plan, support progress against milestones, and help keep every workstream on schedule.
Configure the client's HRIS and complete the build yourself on platforms including ADP Workforce Now, Paylocity, and Rippling, and in our Salesforce environment.
Run data migrations and validate the results: employee data, payroll history, benefit plans and deductions, and PTO balances.
Stand up the data interfaces that keep everything in sync, including benefits carrier EDI feeds and GL file feeds, partnering with our internal Technology team where deeper build is required.
Work hand-in-hand with Sales, Client Success, Service Delivery, Product, and Finance to align on client expectations, scope, pricing assumptions, and post-implementation transitions.
Be the connective tissue that ensures what was sold is what gets delivered.
Identify and champion opportunities to apply AI, automation, and modern tooling to implementation workflows.
Document and improve implementation workflows so each onboarding is faster and cleaner than the last.