Implementation Specialist

Made4net • Teaneck, NJ

4d • Hybrid

About The Position

In this role, you will participate in and support the rollout and integration of new systems, or software within the Made4net organization or for a client. By building strong relationships with clients and effortlessly implementing Made4net’s technology, you are ensuring that clients are being set up for success. The Implementation Specialist role is vital in understanding client needs, configuring solutions to best fit their needs, and ensuring that implementation rollout is completed smoothly and effectively. As an Implementation Specialist, most of your day will be spent answering phone calls and following up on open items to ensure client satisfaction.

Requirements

• Bachelor’s degree or equivalent
• 1-2 years of relevant experience working in a customer facing role preferably within software in supply chain or other enterprise systems.
• Familiar with Windows Workstation and Server environments
• Familiar with Web Browser(s) and Web Server (IIS) environments
• Familiar with SQL server databases and programming
• Strong knowledge of office tools
• Familiar use of Remote Desktop and VPN
• Strong technical background is preferred.
• Strong understanding of Software Development and Agile Methodologies
• Experience with Microsoft system tools: Windows, IIS, SQL Server
• Strong written/oral communication and interpersonal skills.
• 20% - 30% travel required domestically and internationally
• Working well in teams.
• Good communication and people skills.
• Responsiveness and adaptability.
• Task oriented problem solving
• Time management

Nice To Haves

• Familiar with Agile methodologies
• Prior experience in warehousing, transportation, logistics and or similar applications experience
• Experience with leading WMS solutions (e.g., Manhattan, Blue Yonder, SAP EWM, Koerber or similar).

Responsibilities

• Participate in the definition of system requirements for the implementation of the Made4net suite of products in the Supply Chain Execution space.
• Configure and test those products in accordance with the project requirements.
• Develop and execute test plans for client projects.
• Work with assigned developers where add-ons and customizations are required.
• Prepare and support client acceptance testing.
• Provide clients with training on site and remotely on the use of the systems.
• Prepare, execute and support Go Live activities for clients on, and off site as needed.
• Continue to monitor and assist clients post go live with ongoing training and troubleshooting.
• Work with our support team as necessary on supporting live clients.

Benefits

• Health insurance (medical, dental, vision) with a robust wellness program to support your physical and mental well-being
• Generous paid time off policy
• Company-matched 401(k) retirement plan to help you secure your future
• Tuition reimbursement program to support your continued education and career advancement
• Employee assistance program providing confidential counseling and support services for personal challenges
• Discretionary employee bonus program
• Employee Discounts and perks through our PEO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level