Implementation Specialist

Complete Payroll Processing Inc.•Town of Perry, NY

23d•$23 - $34•Onsite

About The Position

Implementation Specialists will be assigned specific clients to service and support through all aspects of their payroll setup process from quality assurance procedures for ensuring accurate data entry or importing, running special processes, correcting master file information, and other related issues. The Implementation Specialist's primary responsibilities will be to accurately key and reconcile payroll and Accounting information into the payroll software for clients.

Requirements

High school diploma is required.
Customer Service experience
Self Motivated and goal oriented
Demonstrated ability in problem solving
PC literate, Microsoft Office (Excel, Word)
Strong focus on customer satisfaction, quality service and attention to detail
Ability to meet deadlines
Flexibility to work in a team environment as well as individually
Excellent telephone skills and Professional telephone etiquette
Sufficient skill to type and enter alpha and numeric data

Nice To Haves

Associate Degree or higher in Business related field would be an asset
Payroll Knowledge and/or Project Management experience are a plus

Responsibilities

Organizing client information to assure accurate entry of tax liabilities, employee demographics and year to date paycheck information
Enter general ledger from chart of accounts
Program time off formulas from client's time off policy into payroll software
Client communication on a timely fashion to ensure every deadline is met
Uses effective problem-solving skills to resolve data discrepancy issues
Able to provide and/or receive feedback from supervisor and apply constructive criticism
Follow documented company procedures to accomplished day to day work
Provide ongoing maintenance for current clients.
Provides support to the Transition Service Manager

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