Implementation Specialist

Harmony Healthcare IT•South Bend, IN

13d•Hybrid

About The Position

The Implementation Specialist is responsible for customer interviewing to define and document current legacy system usage. This position participates in the validation of Health Data Archiver (HDA) application development and comparison/documentation of issues between legacy systems and HDA. This role is involved in the customer hand-off and walk-through of delivered HDA system as well as the customer follow up and confirmation of successful system usage. This position requires interaction with Data Integration Specialists, who create the HDA from the defined specifications. This position is an in-office, in-person, or hybrid role if local to South Bend, or remote if not local to South Bend.

Requirements

Excellent communication skills both written and spoken
Strong problem solving and analysis skills
Strong interpersonal skills
Excellent organizational skills and attention to detail
Excellent time management skills
Team player
Drive to complete project work on time
Ability to effectively prioritize and handle multiple tasks and projects
Proficient in Microsoft Office Products
Responsible for protecting data entrusted to HHIT by customers or other parties by strictly adhering to HHIT’s data security and privacy policies and procedures, as well as HIPAA, PIPEDA and all other applicable law.
Speaking and writing English is a requirement for this position
Must be authorized to work in the United States

Nice To Haves

Travel required as needed

Responsibilities

Understand project specific Statement of Work (SOW) and how it correlates to overall project scope and related deliverables, including formal identification of out-of-scope requests
Lead implementation planning meetings to determine data and HDA configuration needs prior to system build and delivery for Health Data Transformer (HDT) and standard archive packages; and other projects as assigned
Conduct discussions with customers to define and document legacy system usage and understand current and go-forward workflow needs
Create Health Data Archiver (HDA) specifications based on the statement of work and information obtained during customer planning activities
Work with customers to identify training needs and adapt training content to meet those needs
Perform validation of HDA application and documentation system findings
Conduct customer training
Build project specific test plans for use in customer validation
Assist clients and the Data Integrity Team with customer validation efforts
Conduct production validation on deployed HDA data sources
Facilitate and conduct delivery of deployed data sources to customer stakeholders
Assist Implementation Consultants with customer 30-day post-deploy HDA support (aftercare)
Take ownership for ensuring timely completion of executable project tasks
Always provide excellent customer service and communicate with clients and internal team members in a courteous, responsive, and helpful manner
Participating in committees as requested