Implementation Specialist

NRC Health•Lincoln, NE

12d•Hybrid

About The Position

At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we promise that same Human Understanding to each other. Come where culture is everything. The ideal candidate will be a highly motivated associate that is customer-centered, detail-oriented, and eager to learn all aspects of our offerings.

Requirements

Bachelor’s Degree or 4 years equivalent experience
Proficiency with Microsoft Suite (Excel, Word, PowerPoint, Outlook)
1-3 years’ experience in a customer-facing role
Self-starter attitude with a high level of detail and a strong sense of ownership and dedication
Proactive mindset and the ability to work independently
Comfortable working with analyzing and discussing data
Ability to build relationships with people, as well as help problem solve and think critically for both basic and advanced issues
Ability to multi-task, take initiative, and work collaboratively in a fast-paced environment characterized by multiple deadlines, changing priorities, and client demands
Ability to work well under pressure and meet tight deadlines consistently in a team-centered environment
Ability to maintain a positive, “can do” attitude in the midst of change
Candidates must live in the Lincoln, Nebraska and surrounding areas.

Nice To Haves

HTML and/or JavaScript is a plus
SEO and Google Analytics experience is a plus
SQL experience is a plus
Healthcare experience is a plus

Responsibilities

Ensure an exceptional customer experience by leading new or existing clients through the technical implementation process and helping users understand, test, integrate, and scale our solutions.
Manage multiple projects and timelines.
Work with all aspects of survey administration and data collection throughout the implementation process.
Work with internal and external customers to ensure successful and timely configuration after the point of new sale or existing customer up-sell.
Document and communicate project status, data, configuration, and logistical issues with customers.