Implementation Specialist
Rain•New York, NY
•$50,000 - $999,999•Hybrid
About The Position
Rain is seeking a detail-oriented, passionate Implementation Specialist to join our team. In this role, you will be a key player in our onboarding process across our platform. You will work closely with cross-functional teams including sales, solutions, operations, and compliance, to ensure that our partners have a seamless experience and are fully supported in leveraging our offerings.
Requirements
- Bachelor's degree in Business, Analytics, Economics, or a related field.
- 0-2 years of experience in an implementation, customer success, or similar role, preferably at a B2B company.
- Strong analytical and problem-solving skills, with the ability to work multiple complex projects simultaneously.
- Excellent communication skills and ability to work cross-functionally with diverse teams.
- Ability to work independently and take ownership of tasks while collaborating with team members.
Nice To Haves
- Experience in the financial services or credit card industry.
- Familiarity with SQL and other data query tools.
- Knowledge of customer onboarding best practices in a tech-driven environment.
Responsibilities
- Collaborate with internal teams to understand customer needs and tailor solutions to ensure successful onboarding.
- Facilitate the integration of company accounts into the platform, ensuring a smooth transition and troubleshooting any issues.
- Analyze product performance and track metrics to identify opportunities for improvement during the onboarding process.
- Support the design of onboarding workflows for new business customers.
- Provide data-driven insights to enhance the user experience and ensure companies are making the most out of Rain's products.
- Work with product managers to define business requirements for onboarding and create user stories.
Benefits
- Unlimited time off (minimum 10 days required)
- Flexible working environment (work from home or office)
- Stipend for home office setup
- Comprehensive health, dental and vision plans for you and your dependents (for US Rainmakers)
- 100% company subsidized life insurance plan (for US Rainmakers)
- 401(k) with a 4% company match
- Equity option plan
- Rain Cards for product testing
- Reimbursement for eligible health and wellness spending (e.g., gym memberships, fitness classes, massages, acupuncture)
- Team summits and offsites
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
