Implementation Specialist, Life Sciences

TGR Solutions•Los Angeles, CA

8d•Onsite

About The Position

TGR Solutions, Inc. designs and builds autonomous robots for regulated environments. Its flagship A1 ADIBOT is a fully autonomous UV-C disinfection robot deployed in facilities around the world. The Implementation Specialist, Life Sciences brings ADIBOT robots into GMP environments and integrates them into site operations. The role manages each life sciences account on site from purchase order through its first 90 days, coordinating with customer QA, Validation, Microbiology, Facilities, EHS, and Operations teams, as well as TGR Customer Success, Technical Support, and Sales. The work includes change control, qualification, documentation, deployment, and operator training because introducing a robot into a classified area changes a validated state.

Requirements

Bachelor's degree in engineering, microbiology, or biotechnology, or equivalent work experience.
2 to 4 years of field-based, customer-facing technical work; experience in pharma, biotech, or medical device manufacturing is ideal.
Working knowledge of gowning and work inside classified areas, ISO 14644, EU GMP Annex 1, and good documentation practice under GMP regulations.
Experience with IQ/OQ/PQ and change control, whether writing, executing, or supporting protocols.
Hands-on experience deploying or servicing complex machinery, with confidence troubleshooting hardware and software on site.
Clear technical writing skills for SOPs, work instructions, and training records.
Ability to travel 60%, including some weekends.

Nice To Haves

Network troubleshooting experience.
Familiarity with environmental monitoring and cleaning validation.

Responsibilities

Plan deployments around each customer's contamination control strategy and change control process, documenting and risk-assessing the robot's addition to the cleaning and disinfection program.
Assess site readiness before delivery, including classified areas, airlocks, material transfer routes, doorways, charging, network access, and cycle-running rules.
Provide the technical package for customer change control, including equipment description, UV-C safety data, and risk-assessment inputs.
Support the customer's QA team on site during IQ/OQ/PQ as they execute and approve protocols.
Serve as the subject matter expert on the robot and its disinfection protocols; advise QA and Microbiology on measurement options within TGR-approved claims and provide cycle records for validation packages.
Answer QA questions about how cycle records are generated, stored, and exported.
Train and certify operators in UV-C safety and help customers write SOPs, work instructions, and training records.
Review fleet data with customers, resolve operational bottlenecks, and identify opportunities for expansion.
Notify customers about firmware updates and support their change assessments before and after each update.
Transition each account to Customer Success at day 90, including open items, training records, and a utilization baseline.
Bring field learnings back to Product and Engineering.