Implementation Specialist II

TrueCommerce•,

6h•Remote

About The Position

Our B2B Gateway Services team is expanding and we're looking for a driven Implementation Specialist II to join us. In this role, you'll own complex EDI integration projects from kickoff to go-live — serving as the primary point of contact for customers and delivering solutions that keep global supply chains moving. As an Implementation Specialist II, you'll manage projects independently, guide customers through complex onboarding steps, and ensure successful deployments with confidence and precision. This is a unique hybrid role that blends implementation and integration work, giving you broad visibility into how trading partners, ERPs, and EDI systems interact — and the chance to build deep expertise in a specialized, high-demand space. We value our employees with competitive benefits and generous paid time off packages, flexible and casual work environments, career development, recognition programs, and more! This role is a remote opportunity (US-based, East Coast hours preferred).

Requirements

Associate or Bachelor's degree preferred, or equivalent work experience
2–4 years of experience in EDI implementation, technical support, or client onboarding
Advanced understanding of EDI concepts and trading partner requirements
Experience with ERP business systems such as QuickBooks, Sage, SAP, NetSuite, or Microsoft Dynamics
Proven ability to manage multiple concurrent projects with a strong sense of ownership from start to finish
Excellent customer-facing communication skills — comfortable on the phone, in email, and leading customer meetings
Strong organizational skills and the ability to juggle a high volume of active projects
High sense of urgency, initiative, and accountability

Nice To Haves

Familiarity with EDI providers such as TrueCommerce, SPS Commerce, Orderful, or similar highly customizable integration platforms is a strong plus

Responsibilities

Lead software implementation for mid-size EDI integration projects within the B2B Gateway platform
Serve as the primary point of contact for customers during implementation, managing the full project lifecycle from intake through go-live with greater autonomy
Manage a portfolio of 20–30 concurrent projects and clients with minimal supervision, completing a minimum of 5 projects per month
Coordinate activities across customers, trading partners, and internal teams — including the mapper team — to ensure timely delivery
Facilitate EDI and integration testing, including troubleshooting mapping changes through our in-house project management system
Configure solutions to meet nuanced business requirements and validate functionality for Tier 2 and Tier 3 customers
Conduct phone calls and facilitate weekly or bi-weekly customer status meetings
Proactively identify and resolve implementation issues; escalate only when necessary
Act as a liaison between internal teams and external stakeholders to ensure timely project completion
Prioritize tasks effectively to meet customer expectations and aggressive timelines
Provide proactive status updates and maintain accurate project data in our project management tools
Assist in mentoring Level I specialists and contribute to process improvements based on hands-on experience
Flex into the support queue during low-volume implementation periods to support the broader team