Implementation Specialist II

GreenSlate•Burbank, CA

8d•$60,000 - $72,000•Remote

About The Position

At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing support team. As an Implementation Specialist II, you’ll be responsible for project setup and client trainings, providing them with a friendly, positive, and knowledgeable experience. The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it. GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services.

Requirements

Bachelor's degree
Customer Service: 3+ years
Software implementation/Project Onboarding: 1+ years
The ability to deal with high volumes and work under pressure
The ability to hold oneself accountable for completing their own tasks correctly
Self-monitoring, self-aware and self-correcting
A desire to find the solution, not just finish the task
Enthusiastic attitude about providing superior customer service
Excitement to learn the ins and outs of GreenSlate software platforms
Experience supporting accounting or other business operations software
Excellent listening and communications skills
Extremely focused and detail oriented

Nice To Haves

Knowledge of production workflows and accounting basics is a plus!

Responsibilities

Complete complex/studio software project setups and modifications as required by the client
Answer incoming support calls and emails
Utilize Asana checklists and follow protocols for each project setup
Transfer/escalate issues to other team members as required
Utilize Intercom ticketing system to manage client requests
Submit software development requests and bugs to development on behalf of users
Training and providing ongoing support to other Implementation Specialists to assist with setups
Assist with planning and coordinating user communications as necessary
Assisting Technical Account Management with clients to ensure their setups are enabled correctly
Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists