Implementation Specialist 2, Catholic

Pushpay • Colorado Springs, CO

9d • $67,500 - $78,489 • Hybrid

About The Position

The Implementation Specialist II manages onboarding and implementation of Catholic customers across all segments using the Pushpay product suite. The role delivers high-quality post-sale service, supports customer satisfaction and product adoption, manages multiple concurrent implementations, and works toward monthly, quarterly, and annual goals. The specialist builds customer relationships, develops account plans, reviews account results and metrics, demonstrates value and ROI, and recommends ways customers can better use Pushpay services. The role coordinates with Product, Service Delivery, and Customer Success teams, maintains awareness of parish software market conditions and competitive activity, and provides management with timely reports and forecasts. The position receives direction from the VP and Director of Implementation and guidance from Customer Success Team Leads. The role uses a hybrid model of three days in the COS office and two days remote; remote work is also available in specified approved states.

Requirements

• BA/BS degree.
• At least 3 years of experience in SaaS onboarding and implementation or as a Customer Success Manager.
• Excellent verbal and written communication skills.
• Ability to identify, critique, suggest, and implement improvements to client and business optimization processes.
• Strong problem-resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
• Proactive mindset, desire to work in a startup environment, and ability to work with minimal supervision.
• Experience with CRM software, such as Salesforce.
• Ability to prioritize and manage workload to meet deadlines.
• Ability to manage multiple concurrent client relationships.
• Well-organized with a strong work ethic.
• Ability to anticipate change and adjust priorities accordingly.
• Understanding of key drivers of success for Catholic parishes.
• Understanding of industry culture, products, and services.
• Excellent attention to detail and ability to create accurate, high-quality work.

Nice To Haves

• Bilingual Spanish ability to translate verbal and written communication and speak with customers in Spanish; this is explicitly noted as not required.

Responsibilities

• Project-manage onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPIs.
• Become an expert in the Pushpay product suite and set appropriate customer expectations.
• Deliver results, provide high-quality customer interactions, drive product adoption, and manage multiple implementations simultaneously.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute implementations.
• Build and execute account plans and strategies tailored to each account.
• Review assigned accounts to highlight results, analyze metrics, demonstrate value and ROI, and recommend process or procedure changes to improve use of Pushpay services.
• Develop existing customer relationships in line with the company service process and support maximum customer retention.
• Maintain knowledge of parish software market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.

Benefits

• 100% employer-paid premiums for the employee Medical HDHP Plan, Dental, and Vision.
• 70% employer-paid premiums for the employee Medical PPO Plan and for dependent Medical, Dental, and Vision coverage.
• 401K match.
• Hybrid work model: three days in the COS office and two days remote; remote work is available in approved states.
• 12 paid company holidays.
• 2 paid Volunteer Time Off days.
• 15 days of PTO to start, increasing with tenure and seniority.
• Paid parental and adoption leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level