Implementation Senior Manager- Clinical Intelligence

Reveleer

1d•$125,000 - $150,000•Remote

About The Position

Join Reveleer in shaping the future of healthcare with AI! This is a groundbreaking opportunity for an experienced Senior Manager, Implementation (7+ years) to own and drive the success of our EMR implementation function within Clinical Intelligence. You'll own customer implementations from signature through go-live, working directly with sales, product, and customers to keep every EMR rollout on track. If you're: A structured operator who can build, sequence, and hold together a complex project timeline across multiple workstreams and stakeholders, including Sales, Customer Success, Engineering, Product, Data Governance, and Clinical Operations Comfortable owning the customer relationship during high-stakes go-lives, and confident communicating both progress and setbacks Skilled at translating ambiguous, sales-stage information and technical requirements into a clear, actionable implementation plan Fluent in the technical side of EHR integration, including FHIR, HL7, and RESTful APIs, and comfortable troubleshooting issues in real time Energized by managing several concurrent EMR implementations at once, without losing sight of the details on any one of them A proactive communicator who flags risk early and holds people accountable, internally and with the customer Then you'll thrive in this role!

Requirements

7+ years of experience
Structured operator who can build, sequence, and hold together a complex project timeline across multiple workstreams and stakeholders, including Sales, Customer Success, Engineering, Product, Data Governance, and Clinical Operations
Comfortable owning the customer relationship during high-stakes go-lives, and confident communicating both progress and setbacks
Skilled at translating ambiguous, sales-stage information and technical requirements into a clear, actionable implementation plan
Fluent in the technical side of EHR integration, including FHIR, HL7, and RESTful APIs, and comfortable troubleshooting issues in real time
Energized by managing several concurrent EMR implementations at once, without losing sight of the details on any one of them
A proactive communicator who flags risk early and holds people accountable, internally and with the customer

Nice To Haves

Hands-on experience with user acceptance testing and software QA
Worked in a healthcare organization involving clinical data exchange
Familiar with HIE data-sharing agreements and the DOA process
Managed ten or more concurrent enterprise implementations at once
Experience with project management tools such as Smartsheet, Asana, or Jira
Experience utilizing AI powered tools to improve productivity or efficiency in day-to-day work

Responsibilities

Partner with sales and the solution architect throughout the pre-sale process to fully understand each prospect's EMR environment, workflows, and requirements before the contract is signed
Own the customer implementation, building the project timeline after signature, sequencing dependencies, and establishing a firm go-live date as the engagement progresses
Secure and lead the kickoff meeting with each customer, setting expectations and establishing the working cadence for the engagement
Serve as the primary point of contact on implementation status, proactively communicating progress and escalating timeline risk internally to leadership and externally to the customer
Translate requirements gathered from recently signed customers into clear specifications for the product team, so nothing is lost in the handoff from sales
Guide EHR integration workflows, including FHIR and custom API implementations, across major EHR systems such as Epic, Cerner, and athenahealth, as well as third party integration platforms
Partner with engineering and data governance to validate data flows and ensure configurations align with customer workflows
Manage the Health Information Exchange (HIE) Delegation of Authority (DoA) process with prospects, coordinating the agreements and approvals needed to enable data connectivity ahead of go-live
Partner with sales and the solution architect to track every prospect in a close-to-signing stage, maintaining visibility into integration type, expected volumes, timing, workflow configurations and required development so the team can plan ahead of signature
Maintain a shared view of upcoming and in-flight implementations, surfacing capacity constraints and risks to leadership before they affect a timeline
Monitor and report on implementation performance, customer satisfaction, and team capacity metrics
Own continuous improvement of implementation processes, documentation, and internal knowledge sharing