Clinical Implementation Specialist

Knowtex

5d•Remote

About The Position

Knowtex is developing voice AI operating systems for clinicians to transform healthcare documentation at the point of care. The company is experiencing rapid growth, particularly with its ambient documentation platform being adopted by numerous clinicians across various specialties. Knowtex is currently scaling its partnership with the Department of Veterans Affairs (VA), implementing its technology nationwide. This role is crucial for ensuring the technology integrates seamlessly into clinical workflows by providing clinical expertise, training, and implementation support. The position reports to the Director of Customer Delivery and collaborates with the implementation team to execute the VA expansion strategy.

Requirements

Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience
Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
Knowledge of multiple clinical specialties and care settings
Understanding of HIPAA, medical-legal documentation standards, and quality requirements
2-3+ years developing or delivering clinical education or healthcare IT training
Comfortable presenting to groups ranging from 5 to 100+ participants
Experience with virtual training platforms (Zoom, Teams, WebEx)
Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
Track record of achieving high training satisfaction scores
2+ years supporting healthcare IT implementations or clinical process improvement initiatives
Experience working with multiple stakeholders across complex healthcare organizations
Ability to manage multiple priorities and meet deadlines
Comfortable with ambiguity and changing priorities in fast-paced environments
Strong organizational skills and attention to detail
Comfortable learning new healthcare technologies quickly
Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
Ability to troubleshoot workflow integration issues
Experience with Learning Management Systems preferred
Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)
Exceptional verbal and written communication skills
Ability to build rapport and trust with clinicians quickly
Strong active listening skills and empathy for clinician challenges
Comfortable presenting to clinical leadership and executive stakeholders
Collaborative team player who works well across functions
User-centered with deep empathy for clinician burnout and workflow challenges
Bias toward action with ability to make sound decisions under pressure
Continuous improvement orientation with willingness to iterate based on feedback
Entrepreneurial mindset comfortable in startup environments
Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
Adaptable and resilient in face of challenges

Nice To Haves

Master's degree in Nursing, Health Administration, Public Health, Medical Education, or related field
VA clinical experience (staff clinician, clinical educator, or clinical informaticist)
Experience with ambient AI, clinical documentation improvement, or speech recognition technologies
Instructional design certification or training
Human-Centered Design (HCD) or Design Thinking training
Lean/Six Sigma process improvement background
Experience with implementation science frameworks (RE-AIM, CFIR)

Responsibilities

Deliver High-Quality Training: Conduct live virtual training sessions for VA clinicians across specialties, deliver train-the-trainer sessions, lead virtual office hours and Q&A sessions, and provide one-on-one coaching.
Support Training Program Execution: Coordinate training schedules, track attendance and completion rates, gather feedback, assist in updating training materials, and support integration of Knowtex training into VA's formal education infrastructure.
Build Clinical Champions: Identify and recruit Site Champions, develop engagement strategies, provide mentorship, facilitate peer learning sessions, and maintain a Clinical Champion community of practice.
Frontline Clinical Liaison: Serve as the clinical contact for VA clinicians and Site POCs, conduct clinical workflow assessments, provide specialty-specific guidance, address clinical concerns, and participate in VA medical staff meetings.
Clinical Quality Support: Monitor user feedback and ratings, review AI-generated documentation for accuracy, escalate patient safety concerns, support quality assurance activities, and help clinicians understand best practices for reviewing AI-generated notes.
Workflow Integration: Guide clinicians through setup and optimization, troubleshoot clinical workflow challenges, translate clinical practice realities into feedback for Product and Engineering teams, and support development of specialty-specific workflows.
Site Implementation Execution: Support site go-lives, conduct post-training check-ins, monitor activation and utilization patterns, and deploy targeted interventions for users who haven't activated or recorded.
Adoption Monitoring & Intervention: Track user engagement metrics, identify struggling users or low-adoption sites, conduct proactive outreach, implement re-engagement strategies, and document successful adoption strategies.
Barrier Identification & Escalation: Collect and categorize implementation barriers, conduct root cause analysis, escalate systemic barriers to leadership with solutions, and collaborate with the Support team to resolve technical issues.
Contribute to Evaluation Framework: Track and report on training and clinical quality metrics, collect qualitative feedback, document best practices, and support evaluation data collection.
Stakeholder Communication: Prepare site-specific utilization summaries, contribute clinical insights to reports, document lessons learned, and participate in customer business reviews.