Clinical Implementation Specialist

Knowtex

2d•Remote

About The Position

Knowtex is building the future of voice AI operating systems for clinicians, transforming how healthcare documentation happens at the point of care. Founded by Stanford AI scientists with deep clinical experience, we're experiencing explosive growth across both commercial health systems and federal healthcare, with our ambient documentation platform scaling rapidly to thousands of clinicians across hundreds of specialties. We're at an inflection point where cutting-edge AI meets real clinical impact, giving clinicians hours back each day to focus on what matters most - their patients. We're currently scaling our partnership with the Department of Veterans Affairs (VA), implementing our technology across VA medical centers nationwide to serve America's Veterans and the clinicians who care for them. The Opportunity We're at a critical inflection point. Over the next 90 days, we'll scale from 200 to 7,500 active clinician users across 9 Veterans Integrated Service Networks (VISNs). Over the next 3 years, we'll reach 150,000 users—making this one of the largest healthcare AI implementations in the country. We need a Clinical Implementation Specialist who brings clinical expertise, training delivery skills, and hands-on implementation support to ensure our technology integrates seamlessly into clinical workflows. You'll be the trusted clinical voice working directly with VA clinicians and Site Points of Contact (POCs), delivering training, troubleshooting workflow challenges, and championing adoption at the frontlines of care delivery. This role reports to the Director of Customer Delivery and works collaboratively with the broader implementation team to execute our VA expansion strategy.

Requirements

Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience
Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
Knowledge of multiple clinical specialties and care settings
Understanding of HIPAA, medical-legal documentation standards, and quality requirements
2-3+ years developing or delivering clinical education or healthcare IT training
Comfortable presenting to groups ranging from 5 to 100+ participants
Experience with virtual training platforms (Zoom, Teams, WebEx)
Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
Track record of achieving high training satisfaction scores
2+ years supporting healthcare IT implementations or clinical process improvement initiatives
Experience working with multiple stakeholders across complex healthcare organizations
Ability to manage multiple priorities and meet deadlines
Comfortable with ambiguity and changing priorities in fast-paced environments
Strong organizational skills and attention to detail
Comfortable learning new healthcare technologies quickly
Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
Ability to troubleshoot workflow integration issues
Experience with Learning Management Systems preferred
Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)
Exceptional verbal and written communication skills
Ability to build rapport and trust with clinicians quickly
Strong active listening skills and empathy for clinician challenges
Comfortable presenting to clinical leadership and executive stakeholders
Collaborative team player who works well across functions
User-centered with deep empathy for clinician burnout and workflow challenges
Bias toward action with ability to make sound decisions under pressure
Continuous improvement orientation with willingness to iterate based on feedback
Entrepreneurial mindset comfortable in startup environments
Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
Adaptable and resilient in face of challenges

Nice To Haves

Master's degree in Nursing, Health Administration, Public Health, Medical Education, or related field
VA clinical experience (staff clinician, clinical educator, or clinical informaticist)
Experience with ambient AI, clinical documentation improvement, or speech recognition technologies
Instructional design certification or training
Human-Centered Design (HCD) or Design Thinking training
Lean/Six Sigma process improvement background
Experience with implementation science frameworks (RE-AIM, CFIR)