Implementation Project Manager

KMS Lighthouse•Dallas, TX

About The Position

KMS Lighthouse is one of the hottest up and coming tech companies working with Fortune 500 and Fortune 1000 enterprises around the world! Named the #1 knowledge management company in the Forrester Wave Report 2024, we are an industry leader in SaaS knowledge management solutions. We are looking for a skilled and dedicated Project Manager to join our team! As a Project Manager, you are responsible for implementing our knowledge management solution within enterprises across the globe. You will participate in the onboarding of new clients and contribute to maintaining a high level of satisfaction for existing clients - including the provisioning of training and support to clients using our product.

Requirements

2+ years of experience as a Project Manager implementing a SaaS
Prior experience creating project plans and Gantt Charts
Proactive problem-solver - ability to think creatively and outside of the box when needed
Prior experience in a client-facing environment - strong interpersonal and presentation skills
Must have strong communication skills both written and verbally
High prioritization and organization skills

Responsibilities

Manage end-to-end SaaS implementation projects for new clients and those of existing clients as their requirements grow (i.e. version upgrades, feature add-ons, expansions, etc.)
Define and manage the project scope and timeline based on client requirements, and navigate changes as needed
Actively engage with clients via virtual meetings, email, or the ticketing system
Understand clients’ needs, tackle problems, and where necessary, escalate the case to the relevant team
Provide training to clients about the product and its components
Collaborate with cross-functional teams to ensure smooth and successful delivery of our product (i.e Support, Customer Success, Development, Training, etc.)
Keep current on product releases and updates