Implementation Project Manager

Attentive

20h

About The Position

The Implementation Project Manager (IPM) leads Attentive’s most complex enterprise customer implementations project that often involve multiple business units, global rollouts, data integrations, and cross-functional coordination across Product, Engineering, and Services. This role blends project management discipline, technical fluency, and executive stakeholder management. You will own the structure and cadence of the implementation: defining milestones, managing dependencies, surfacing risks early, and ensuring every internal and customer team remains aligned to the delivery plan. Your goal: to deliver on-time, high-quality launches & migrations that set customers up for long-term success on Attentive’s platform.

Requirements

6+ years of experience managing large-scale implementation or technical delivery projects for enterprise SaaS or martech customers.
Proven success leading multi-workstream projects across technical, operational, and business domains.
Strong technical fluency in areas such as data integrations, APIs, and platform configuration - able to translate complex requirements into actionable plans.
Exceptional communication and executive presence - capable of engaging senior customers and internal stakeholders with clarity and confidence.
Expertise in building governance models, risk frameworks, and communication cadences for enterprise projects.
Experience with project management tools (e.g., Asana, Rocketlane, Jira, Smartsheet) and CRM systems (e.g., Salesforce).

Nice To Haves

PMP, PMP, or comparable certification is a plus.

Responsibilities

Lead enterprise-scale, multi-product implementation projects across SMS, Email, Push, and AI - often spanning multiple geographies and customer brands.
Create and own detailed project plans, timelines, and governance structures that bring order and predictability to complex customer launches.
Drive accountability across Attentive and customer stakeholders, ensuring scope, timelines, and deliverables are clearly defined and met.
Manage cross-functional execution across Implementation, Solutions Architecture, Product, Engineering, and Customer Success.
Anticipate risks, escalate effectively, and develop mitigation plans that keep projects moving forward without compromising quality.
Serve as the single point of project accountability for enterprise customer implementations - representing Attentive’s delivery commitments to senior customer stakeholders.
Build trusted relationships with customer project managers, technical leads, and executives.
Lead joint steering committees, status updates, and executive reviews to maintain transparency and confidence throughout the implementation.
Align internal leaders across Revenue, Product, and Services to ensure decisions are made quickly and in the best interest of customer success.
Partner with Solutions Architects to ensure technical requirements, data integrations, and platform configurations are correctly scoped and implemented.
Coordinate dependencies across internal product surfaces (e.g., data pipelines, APIs, message delivery systems) and external customer or partner platforms.
Track project metrics - including implementation velocity, defect rates, launch readiness, and customer satisfaction to measure and improve delivery performance.
Capture learnings from each project and contribute to the evolution of Attentive’s implementation playbooks and methodologies.