Project Manager, Implementation
About The Position
Aristocrat aims to bring joy to life through play, with employees as the key to our achievements. As a prominent player in entertainment and content creation, we prioritize partnership, trust, and constant development. We seek a Project Manager specializing in CX Systems implementation who provides outstanding customer experiences and handling challenging system projects throughout their lifecycle. As an Implementation Project Manager for CXS at Aristocrat, you will have a key role in driving the successful delivery of customer-facing system projects. You will lead projects from start to finish, making sure that all deliverables are completed accurately and within the established scope, timeline, and budget. Your main duties will include: Leading system implementation projects with a focus on delivering outstanding value to customers. Coordinating the installation of hardware and software products across various customer locations, including marketing, operations, accounting, and table game systems. Translating customer and application requirements into actionable technical and operational results. Developing and maintaining detailed project timelines, achievements, and schedules to ensure clear communication with all partners. Conducting regular project meetings, tracking progress, and proactively resolving challenges. Identifying lessons learned to consistently improve project management methodologies and outcomes. In addition, you will be the primary point of contact for customers, handling their expectations and ensuring their happiness. You will champion positive relationships with internal teams and vendors, preparing and communicating status reports, and providing on-site and remote support during project go-lives.
Requirements
- A bachelor’s degree in business, information systems, or a related field, or equivalent practical experience.
- 4-5+ years of experience in project management, systems implementation, or related technical delivery.
- Familiarity with project management tools, methodologies, and guidelines (e.g., Agile, PMP, CAPM, Lean Six Sigma).
- Strong communication, problem-solving, and decision-making skills, particularly when under pressure.
- Ability and willingness to travel up to 75%, as needed for customer implementations.
- Eligibility to acquire and maintain required gaming licenses across jurisdictions.
- Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
Nice To Haves
- Experience in gaming, hospitality, or technology industries is preferred but not required.
Responsibilities
- Leading system implementation projects with a focus on delivering outstanding value to customers.
- Coordinating the installation of hardware and software products across various customer locations, including marketing, operations, accounting, and table game systems.
- Translating customer and application requirements into actionable technical and operational results.
- Developing and maintaining detailed project timelines, achievements, and schedules to ensure clear communication with all partners.
- Conducting regular project meetings, tracking progress, and proactively resolving challenges.
- Identifying lessons learned to consistently improve project management methodologies and outcomes.
- Acting as the primary point of contact for customers, handling their expectations and ensuring their happiness.
- Championing positive relationships with internal teams and vendors.
- Preparing and communicating status reports.
- Providing on-site and remote support during project go-lives.
Benefits
- health, dental, and vision insurance
- paid time off
- a 401(k) plan with employer matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
