Implementation Mgr

HealthEquity•Remote,

1d•$25 - $31•Remote

About The Position

The Implementation Manager is the primary contact for the client, managing and coordinating a large volume of implementations of the HealthEquity product portfolio during peak times up to 200+ clients. This will include new and existing clients. Collaborates with internal partners (Sales, Technology teams, COBRA, Partner Managers, Relationship Management, Client Services and Employer Service Delivery, etc.) and external stakeholders (employers, brokers, and Health plan partners).

Requirements

3-5 years of client service experience
1-3 years of experience with special projects, possesses project management skills and effective project tracking
Bachelor’s degree or equivalent work experience
Always maintains a professional composure
Ability to work in a fast-paced, high stress and high-demand environment especially during peak times
Multi-tasking ability with an attention to detail
Capable to develop and maintain strong relationships
Passionate and dynamic about making a difference for our clients in their health plans
Adept at learning new products and services to deliver remarkable results consistently
Ability to transition quickly to new responsibilities and changes in process
Active listener, ability to ask probing questions and capable of influencing
Effective in written and verbal communications, able to offer professional coaching to our clients on effective use of our online tools
Capable to work independently, self-motivated and organized and can problem-solve complex problems
Prioritizes to accomplish work in a timely and successful manner

Responsibilities

Manages ongoing communications, timelines, and deliverables meeting client expectations
Educates clients in how to manage, navigate their portals and plans and how that impacts the employee population
Conduit between the client, their broker, and internal partners in finding the right solutions
SME with all HealthEquity platforms and products including accurately documenting plan configuration requirements
Responsible for documenting and supporting file configurations
Guides internal team members in how to work with clients, and serves as SME about client implementation process, plan designs and options including funding and enrollment, as needed
Accelerates company growth by thinking beyond the norm and contributing new ideas
Supports teammates, serves as a sounding board, backing one another up as needed, mentoring new team members