Implementation Coordinator

Patriot Growth Insurance Services, LLC•Newport Beach, CA

23h•$18 - $19•Remote

About The Position

As an Implementation Coordinator, you will help create a seamless enrollment experience for employee benefits clients by ensuring their benefits administration platforms are accurate, up to date, and easy to navigate. Your work directly supports successful enrollments, efficient benefits administration, and positive client experiences. In this role, you'll partner closely with Account Managers, clients, carriers, and vendors to build and maintain benefits administration portals, support open enrollment initiatives, manage integrations, and troubleshoot system issues. You'll serve as a key resource in keeping benefits information organized, accessible, and compliant while helping clients maximize the value of their technology platforms.

Requirements

1+ year of experience in technical support, administrative support, benefits administration, or a related function.
Previous experience working with employee benefits software.
High school diploma or GED.
Strong technical aptitude with the ability to learn and navigate multiple software platforms.
Excellent written and verbal communication skills.
Strong organizational skills with the ability to prioritize tasks, manage deadlines, and maintain accurate records.
High attention to detail when entering data, reviewing documents, and configuring benefit plan information.
Strong client service skills with the ability to respond professionally and proactively to client needs.
Ability to collaborate effectively with Account Managers, clients, carriers, vendors, and internal team members.
Proficiency with Microsoft Office Suite, CRM systems, and client management or communication tools.
Commitment to maintaining confidentiality, ethical standards, and professional development.

Nice To Haves

Bachelor's degree in Business Administration, Information Technology, or a related field.
Experience in the employee benefits industry.
Experience with Employee Navigator, Ease, Rippling, or similar benefits administration platforms.
California Life & Health Insurance License.
Experience with ACA reporting processes and benefits compliance activities.
Experience creating benefit guides, enrollment materials, and employee communications.

Responsibilities

Build and maintain benefits administration portals, ensuring enrollment data, plan information, rates, and documents are accurate and current.
Collaborate with Account Managers to gather client and carrier information needed for successful portal implementation and ongoing maintenance.
Configure carrier, vendor, and payroll integrations to support accurate enrollment, eligibility management, and benefits administration processes.
Support annual renewals and open enrollment activities by updating plans, rates, documents, workflows, and employee-facing enrollment materials.
Troubleshoot platform issues and provide responsive support to clients and internal teams, helping resolve concerns efficiently and accurately.
Prepare compliance-related documents, build annual plan libraries, and maintain organized records that support client service excellence and regulatory requirements.

Benefits

Multiple medical plan options, with preventive care covered at 100%
Free virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge
Employer-paid short-term and long-term disability coverage
Paid parental leave
Personalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave
Competitive 401(k) company match to help you build your financial future
Comprehensive dental and vision coverage
Employee Assistance Program with confidential mental health, legal, financial, and work-life support
medical, dental, and vision insurance
a 401(k) with company match
personalized time off and company paid holidays