Implementation Coordinator

InSite Health•Nashville, TN

3d•Hybrid

About The Position

The Implementation Coordinator is responsible for the day-to-day logistics of deploying the InSite Wellness Platform across partner schools. Working closely with the District Account Manager, clinical team, and InSite’s engineering and operations staff, this role owns the project plan, tracks school-level onboarding progress, coordinates training schedules, and ensures each school is set up correctly and uses the platform effectively. This is a highly organized, execution-focused role suited to someone who thrives on managing moving parts and keeping complex projects on track.

Requirements

2+ years of experience in project coordination, implementation management, or operations in a SaaS, healthcare, or education environment
Strong organizational and project management skills with experience managing multiple workstreams simultaneously
Comfortable working with technology platforms and coordinating with technical teams on configuration and integration tasks
Excellent written communication and ability to coordinate across multiple stakeholders
Self-directed and able to manage a complex workload with minimal supervision

Nice To Haves

Experience with K-12 school district operations or education technology implementations
Prior experience working with children, youth, or families in an educational or community setting
Familiarity with Behavioral Threat Assessment and Management (BTAM) processes or school safety programs
Familiarity with SIS systems (PowerSchool, Skyward, Infinite Campus) or SSO platforms
Experience with project management tools (Asana, Monday.com , or similar)
Prior experience supporting large institutional rollouts across multiple sites

Responsibilities

Coordinate SIS data feeds, SSO configuration, and school roster setup in partnership with InSite’s engineering team and district IT staff
Manage school-level platform configuration including role assignments, user accounts, and workflow settings
Conduct connectivity and platform readiness checks with pilot schools prior to go-live
Document configuration decisions and maintain a school-by-school onboarding tracker
Own and maintain the master implementation project plan across all five rollout phases
Track onboarding milestones for each school cohort and flag delays to the District Account Manager
Coordinate scheduling for training sessions, go-live dates, and post-launch check-ins across 160+ schools
Manage the feedback loop with pilot schools and compile findings for Phase 3 districtwide rollout
Schedule and coordinate all virtual and in-person training sessions with school administrators, counselors, and SROs
Manage training materials, registration, and attendance tracking within the InSite Wellness Platform
Support the clinical training team with logistics for in-person BTAM training sessions
Ensure new staff onboarding sessions are scheduled and completed in a timely manner
Serve as first-line technical support for school-level platform questions and issues during rollout
Triage incoming support requests and escalate to InSite’s technical or clinical team as appropriate
Maintain a support log and report on issue volume and resolution times weekly