Implementation Specialist

Jonas Software

1d

About The Position

Club Caddie is a quickly growing technology start-up that builds golf course management software and has recently been acquired by Jonas Software. Jonas Software is a leading provider of enterprise management software solutions with over 40,000 customers worldwide. Club Caddie's objective is to expand Jonas’ outstanding reputation and market share in the public, semi-private and multi-course operator golf business. Working on our implementation team and reporting to the Director of Implementation, we are seeking an ambitious, action-oriented individual to join our team of professionals as an Implementation Specialist.

Requirements

• Action-Oriented: Enjoys working hard; is action-oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Approachability: Is easy to approach and talk to; spends extra time to put others at ease; builds rapport well.
• Bachelor's Degree
• Prior experience working as an Implementation Specialist or related field.
• Golf Industry Acumen: intimate knowledge with golf course operations and golf course management systems; familiarity with Club Caddie’s competitor’s software functionality. 3+ years of golf course operation experience.
• Sound technical knowledge.
• Proficiency in Microsoft Office product suite or related tools.
• The ability to work independently and as part of a team.
• Strong analytical and problem-solving skills.
• Excellent organizational and time management skills.
• Strong Communication Skills and Presentation Skills: in written, spoken and non-verbal communications, is effective inside and outside of the organization in a variety of formal presentation settings; one-on-one, small and large groups, with peers, direct reports and with bosses.
• Ethics and Values.

Nice To Haves

• Prior Club Caddie experience preferred

Responsibilities

• Scheduling meetings with clients following the sale of Club Caddie software and leading the collection of data and other information required to structure purchased software systems.
• Creating and managing a project plan for each client, detailing the tasks that need to be completed for the timely installation of Club Caddie software systems.
• Leading communications with clients throughout the software setup process to obtain feedback and approval.
• Using knowledge of golf course operations, structuring Club Caddie software systems based on clients’ individual needs and specifications.
• Training clients on how to use Club Caddie software systems and add-on modules that fit their specific needs.
• Creating a specialized document for each client, detailing all customizations made.
• Managing key deliverables and project milestones.
• Providing cost and time estimates to clients who require additional developments to be done; billing clients for professional services.
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level