Implementation Manager
Shopmonkey•Remote - California, CA
•$60,000 - $70,000•Hybrid
About The Position
Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5 star customer service. With a thorough understanding of Shopmonkey products, and a focus on creative problem solving, every Shopmonkey customer receives exceptional care and attention from our team. Please note for candidates in the San Jose area, this would be a hybrid role with 2-3/days per week on-site at our Morgan Hill office for team collaboration.
Requirements
- At least 2+ years of relevant experience preferred or automotive industry knowledge and experience
- A clear, professional, friendly and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Exceptional project management skills with a proven ability to multi-task
- Self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
- Familiar with a SaaS business models and tools
Nice To Haves
- A true appreciation for cars and/or are familiar with the automotive industry!
- Bilingual in Spanish/English
- Related education background (Bachelor’s degree a plus)
Responsibilities
- Serve as the main point of contact during a customer’s implementation process
- Deliver top tier customer service and support across all product areas
- Assist in training customers to ensure the successful beginning of a new customer journey
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and automotive industry
Benefits
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
- Company stock options
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
