Implementation Manager

brightfin

4d•Remote

About The Position

brightfin provides clients with a suite of IT financial management and managed software subscriptions to enable your organization to rationalize, comprehend, normalize, optimize, and allocate spend to clearly show IT’s value in delivering revenue, services, and organizational enablement for the enterprise.

Requirements

Bachelor's Degree in appropriate field of study or equivalent work experience
Knowledge and experience with Software Development Life Cycle (SDLC) models, Agile methodologies, and methodologies are highly valued. Mixed experience as QA/TBA
Have experience in Project Management or Product Implementation
Strong analytical and problem-solving skills.
Detail orientation, responsibility, attentiveness, and client focus are key attributes.
Team player, motivated to develop and solve complex tasks.
Positive attitude and professional manner in all interactions; demonstrated commitment to continuous learning and professional development.
Ability to quickly adjust to change in a fast-paced work environment.
Effective and efficient written and verbal communication skills to assemble, coordinate, and manage at all organizational levels.
Effective as an independent contributor as well as in a team environment.
Self-motivated, self-disciplined, and result-oriented.
Ability to work in US EST business hours.

Nice To Haves

ServiceNow experience is a plus.

Responsibilities

Implementation Project lead for planning, design, communication, and execution of scoped requirements
Creation and utilization of customer project plans, risk identification and remediation planning
Responsible for internal and external program documentation
Effectively hosts project calls & discovery workshops with onboarding clients.
Develop and execute strategies to achieve workable customer solutions in line with company goals and scope requirements.
Ensure KPIs (Key Performance Indicators) are on target and effectively communicated to all levels of the organization.
Management of internal and external project expectations and communication
Organization of customization scoping, documentation, tracking, and invoicing (as applicable)
Ensures testing of application functionality alongside the Technical Implementation Specialist
Successful team coordination of initial customer implementation and ongoing platform upgrades
Manage a team of technical specialists responsible for platform build and project plan execution.
Responsible for overall project quality control throughout development, maintaining brightfin delivery standards.
Establish and maintain strong business relationships with internal and external teams.
Coordinates training and lifecycle transition stages internally and externally
Identifies business value provided by the contracted solution; understands the business objectives of customers at various stages of the relationship to align services with those objectives.
Capture system or process enhancement opportunities; document and communicate enhancements to appropriate internal stakeholders for work/cost estimations.
Maintains up to date brightfin application technical knowledge and industry best practices.
Ensures tools are in place for optimal operational efficiency based on brightfin initiatives.