Implementation Manager

Polaris Software • Beverly, MA

16d • $130,000 - $160,000 • Hybrid

About The Position

Sitestream, a Polaris Software company based in Beverly, Massachusetts, is seeking an Implementation Manager to oversee project delivery after contracts are secured, through to a documented handover to the in-life processing and support team. This hands-on leadership role manages US-based Project Managers and Camera Technicians and is accountable for project structure, pace, delivery schedules, and budgets across the portfolio.

The Implementation Manager supports customer relationships led day to day by Project Managers and serves as a senior escalation point, including for police departments, mayors’ offices, and other municipal stakeholders. The role oversees permits and regulatory approvals, equipment and supplier relationships, construction providers, project spending, and annual radar calibration requirements. It also coordinates with the UK-based Software Delivery team, including Project Managers, Solutions Architects, and Product Managers.

The position is based in Beverly, MA, with a hybrid schedule of three days per week in the office and work-related travel across the United States. Regular in-office collaboration and project-based travel are expected. The role reports to the VP of Implementations. Candidates must already have the right to work in the US and be able to pass a comprehensive background check, including fingerprinting.

Requirements

• Proven experience as a Program Manager, Senior Project Manager, or in a similar role.
• Experience managing or overseeing other Project Managers.
• Comfort managing a geographically distributed, partly remote team.
• Confident ownership of supplier and vendor relationships, including equipment procurement and construction or contractor management.
• Strong budget management experience, including tracking spending and invoice approval processes.
• Ability to act as a senior customer escalation point, including with public-sector stakeholders such as police departments and municipal offices.
• A process-building approach, with an interest in standardizing and improving project delivery.
• Existing right to work in the United States.
• Ability to pass a comprehensive background check, including fingerprinting.

Nice To Haves

• Experience delivering complex or physical infrastructure projects, such as construction, telecoms, utilities, security or surveillance systems, engineering, or similar field-based deployments.
• Experience overseeing a field-based technical team, such as engineers or technicians.
• Experience with permits, regulatory approvals, or government and municipal bodies.
• Experience working cross-functionally with software or product delivery teams.
• Experience delivering ATESD solutions.
• Based in or near Beverly, MA.

Responsibilities

• Take ownership of project delivery after the sales team secures a contract.
• Ensure projects are handed over cleanly and with complete documentation to the in-life support team once live.
• Support customer engagement led by Project Managers and act as the senior escalation point when customer issues require it.
• Oversee permits and applications with Departments of Transportation and municipalities, ensuring approvals progress.
• Manage US-based Project Managers and Camera Technicians, including workloads, priorities, and field staff whereabouts.
• Oversee system installations and maintenance, including fault-fixing, and balance Camera Technician priorities between delivery and support.
• Coordinate with the UK-based Software Delivery team, including Project Managers, Solutions Architects, and Product Managers, as required.
• Own project equipment requirements and liaise with suppliers to ensure equipment accuracy and timely delivery.
• Arrange supplier support as needed and oversee annual radar calibration requirements across installed systems.
• Manage relationships with construction providers responsible for initial installations and ongoing site support.
• Track hardware and construction spending, approve invoices through the appropriate process, and manage budget performance across the project portfolio.
• Flag budget risks early.
• Build and standardize project delivery processes so projects are consistently completed on time and within budget.

Benefits

• Health insurance through BlueCross BlueShield, with an 80:20 contribution model.
• Dental insurance through BlueCross BlueShield, with an 80:20 contribution model.
• 401(k).
• Vision coverage.
• Long-term disability and AD&D coverage.
• 20 days of PTO for a full year.
• Life insurance.
• Employee Assistance Program (EAP).
• Community Day.
• Moment in Time Day.
• Federal paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed