Implementation Manager

Integra Partners•Troy, MI

1d•$105,000 - $105,001•Remote

About The Position

Integra Partners is seeking an experienced Implementation Manager to lead complex, post-sale health plan implementations from initiation through operational handoff. This role owns the implementation plan, client relationship, cross-functional coordination, risks, decisions, and readiness activities required to deliver on time, within scope, and with a high-quality client experience. The successful candidate brings direct health plan implementation experience and practical knowledge of claims operations, testing, and issue resolution.

Requirements

5+ years of implementation, project management, client delivery, or related experience in healthcare, including direct responsibility for health plan or payer implementations.
Demonstrated experience leading implementation work with health plans, including requirements, cross-functional readiness, client governance, testing, launch, and post-launch stabilization.
Claims experience is required, with working knowledge of healthcare claims workflows, configuration, testing, adjudication outcomes, exception handling, reconciliation, and issue resolution.
Experience managing multiple work-streams, dependencies, risks, and executive-level communications in a client-facing environment.
Ability to understand complex healthcare, operational, and technical concepts and translate them into clear business language and executable plans.
Strong facilitation, organization, documentation, analytical problem-solving, and written and verbal communication skills.
Proficiency with standard project management and productivity tools; ability to quickly learn company systems and processes.
Ability to exercise sound judgment, manage competing priorities, and drive accountability without direct authority.

Nice To Haves

Experience with Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS), including related benefits, provider or supplier workflows, claims, and operational considerations.
Experience implementing network management, utilization management, provider network, or delegated services programs.
Project management certification or formal project management methodology experience.
Experience working in a highly regulated healthcare environment and handling confidential or sensitive information.

Responsibilities

Independently leads complex implementations for health plan clients and healthcare partners, from kickoff and requirements validation through testing, launch, stabilization, and transition to operations.
Build and maintain the integrated implementation project plan, work breakdown structure, milestones, dependencies, decision log, risk and issue log, and executive status reporting.
Serve as the primary implementation point of contact for external clients and coordinate internal teams across operations, claims, technology, network, clinical, finance, compliance, and other functional areas.
Translate contractual commitments, requirements, operational workflows, and technical specifications into clear implementation requirements, owners, due dates, acceptance criteria, and signoffs.
Lead claims-related implementation activities, including workflow design, configuration validation, test scenario development, end-to-end claims testing, defect triage, reconciliation, and production readiness.
Monitor timeline, scope, quality, budget, and resource needs; identify risks early and drive mitigation, escalation, and resolution with accountable owners.
Facilitate internal and client-facing meetings, document outcomes, and communicate concise status summaries, recommendations, decisions, and next steps to project teams and senior leadership.
Ensure implementation documentation is complete and audit-ready, including project plans, requirements, meeting materials, test evidence, approvals, lessons learned, and transition documentation.
Apply a continuous-improvement mindset to simplify processes, strengthen controls, and improve implementation quality and repeatability.
Mentor junior team members and contribute to implementation standards, templates, playbooks, and best practices.