Implementation Manager

LauraMac • Mercer Island, WA

5d

About The Position

The Implementation Manager oversees the implementation of SaaS technology solutions, leading and coordinating the process from project planning and resource management through client interaction, deployment, and adoption. The role calls for strong communication, organization, and leadership skills, a technical background, and a track record of delivering SaaS implementations on time and within budget.

The manager develops project plans, coordinates stakeholders and resources, manages risks and vendor relationships, and oversees configuration, data migration, integration, testing, and training. The role also includes change management, project reporting, quality assurance, and post-implementation support, including monitoring performance and coordinating issue resolution or enhancements with vendors.

Requirements

• College degree; Computer Science, Information Systems, or a related field is preferred.
• Strong knowledge of SaaS concepts, architecture, and implementation methodologies.
• Demonstrated ability to lead cross-functional teams and manage stakeholders at various levels.
• Strong communication, leadership, organizational, negotiation, time-management, detail-oriented, listening, and problem-solving skills.
• Knowledge of project management methodologies.
• Comfort with technology and technology terminology.
• Proficiency in Microsoft Office applications.
• Ability to design, implement, and execute processes.

Responsibilities

• Develop and execute project plans that define scope, objectives, timelines, and resource requirements.
• Coordinate with clients, business stakeholders, IT teams, vendors, and external partners to align project goals and maintain effective communication.
• Identify and allocate internal and external resources needed for implementation.
• Identify project risks, develop mitigation strategies, monitor risks, and take action to address them.
• Manage SaaS vendor relationships, clarify requirements, timelines, and deliverables, and ensure vendors adhere to contract terms.
• Oversee system configuration, data migration, integration, testing, and training; ensure milestones are met and deliverables are high quality.
• Develop change management strategies and plans and support end-users during the transition to the SaaS technology.
• Prepare project status reports with progress updates, metrics, issues, and risks, and communicate status to stakeholders and senior management.
• Implement quality assurance processes to confirm the SaaS solution meets requirements and industry best practices.
• Provide post-implementation support by monitoring system performance, addressing user issues, and coordinating bug fixes or enhancements with vendors.
• Carry out other responsibilities as requested by the Company.

What This Job Offers

• Job Type: Full-time