Implementation Manager (Mid West)

Sensi.AI•Remote,

About The Position

Sensi is seeking a Customer Onboarding Specialist / Implementation Manager to lead onsite deployments with home care agencies across the United States. The role focuses on helping agencies adopt Sensi’s technology through effective installation, training, communication, hands-on support, and trusted relationships. The Implementation Manager serves as an onsite trainer, coach, relationship-builder, and implementation expert, helping agencies understand how to use the platform and integrate it into their care model. This is a highly hands-on, primarily in-person client-facing role involving frequent domestic travel, direct work with agency teams and older adults in the home, training non-technical users, light technical setup, and support for adoption after deployment. Candidates must be based in the Mid-West USA. Travel is typically 60–75%, with approximately 10–15 agency deployments per quarter. Deployments usually include two full onsite days, plus half a day of travel each way. Travel may involve multiple weeks on the road per month; when possible, trips are scheduled near the candidate’s home region. The first 30–45 days include product immersion, installation practice, internal training, and shadowing. Ramp-up includes approximately 4–5 weeks of shadow travel. By Month 2 or Month 3, the employee should be ready to manage approximately 10–20 agency accounts and lead onsite or virtual deployments with support. Success is measured by agency training, confidence, operational readiness, adoption, engagement, documentation quality, follow-through, and the agency’s ability to use Sensi independently after deployment.

Requirements

At least 3 years of experience in client relationship management, sales, customer success, implementation, training, healthcare, home care, or another client-facing role.
Strong teaching, coaching, or training skills, especially with non-technical users.
Excellent verbal communication and presentation ability.
Ability to explain technology simply, clearly, and engagingly.
Comfort working in person with agency teams, care providers, older adults, and families.
Strong relationship-building skills and ability to create trust quickly.
Tech-savvy mindset and ability to learn tools, support basic setup, and troubleshoot issues in real time.
Strong problem-solving skills and ability to remain calm when plans change or onsite challenges arise.
Ability to manage multiple deployments, client priorities, and follow-up tasks while maintaining quality.
Customer success mindset and strong ownership of adoption and outcomes.
Willingness and ability to travel frequently across the United States.
Must be based in the Mid-West USA.

Nice To Haves

Experience in home care, senior care, healthcare, physical therapy, occupational therapy, clinical operations, or a related field.
Prior experience in sales, field operations, enablement, implementation, onboarding, or customer success.
Experience training internal teams, end users, or non-technical audiences.
Comfort presenting to groups and keeping people engaged during training.
Experience handling skeptical users, detractors, or challenging group dynamics.
Familiarity with CRM tools such as HubSpot, Salesforce, or similar platforms.
Experience working in a startup or fast-changing environment.
Strong coachability, energy, and interest in building a career in client-facing implementation.

Responsibilities

Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support.
Train agency teams on Sensi’s technology, key workflows, and how to explain the product to clients, families, and internal stakeholders.
Act as an onsite teacher, coach, and trusted advisor to help non-technical users become comfortable and confident with the platform.
Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits.
Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption.
Identify training gaps, adoption risks, and operational blockers, and work cross-functionally to resolve them.
Build relationships with agency owners, care managers, caregivers, and other client stakeholders.
Provide light technical troubleshooting during deployments and escalate issues when needed.
Gather and document client feedback, field insights, and adoption blockers to inform improvements to the product, customer experience, and internal processes.
Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot.
Partner with Customer Success, Product, Support, Sales, and Operations to support successful client outcomes.
Stay engaged throughout onboarding to help agencies maintain momentum after onsite visits.