Implementation Manager

Horizon Blue Cross Blue Shield of New Jersey•Newark, NJ

18d•$97,800 - $133,455

About The Position

The Implementation Manager increases the bandwidth and pace of the department by facilitating the development, coordination, communication, and accomplishment of short- and long-term business initiatives. The role acts as a liaison between the department and other constituencies, communicates and leads in a way that fosters understanding, employee engagement, and results, and represents the department when senior-leader attendance is not required. The position oversees strategic projects and leads cross-functional implementation and operational-readiness efforts, coordinating business, technology, operations, internal stakeholders, and external partners. It identifies and resolves operational gaps, supports change management and program implementation, tracks progress against plans, and communicates issues, decisions, and outcomes. The role also manages confidential information, attends key meetings, and ensures timely follow-up on questions and action items.

Requirements

High school diploma or GED required.
Minimum of 7 years of professional experience required.
Ability to plan, organize, coordinate, and direct multiple projects and activities with varied deadlines.
Change-management experience developing and implementing significant culture change within complex organizations.
Ability to problem-solve and work effectively in a dynamic, results-driven environment.
Solid organization, management, and human-relations skills, with maturity, leadership, sensitivity, and teamwork.
Strong strategic focus, analytical skills, and project-management skills.
Ability to establish trust with leadership, build effective internal and external relationships, and use diplomacy and tact.
Ability to work autonomously as well as within teams.
Ability to provide and receive constructive feedback.
Solid understanding of operations, reporting, and forecasting.
Hands-on analytical experience, including quickly aggregating and analyzing information and drawing conclusions.
Strong support for ethical practices, including confidentiality.
Strong interpersonal, consensus-building, and conflict-resolution skills.
Ability to influence individuals at all organizational levels.
Must live in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

Nice To Haves

Bachelor's degree, or relevant experience in lieu of a degree.
At least 3 years of healthcare experience.
Project Management Professional (PMP) certification.

Responsibilities

Oversee strategic projects to ensure they progress according to plan objectives, milestones, and measurement criteria.
Lead cross-functional implementation and operational-readiness efforts, coordinating business, technology, and operations teams to implement and transition new capabilities and process changes into ongoing support.
Coordinate internal business owners, subject matter experts, project teams, and external partners, engaging stakeholders to address requirements, dependencies, and implementation needs.
Identify and drive resolution of operational gaps involving processes, system integration, reporting, and other business capabilities.
Provide leadership and direction for change-management initiatives, project management, and program implementation on behalf of Department Leadership.
Collaborate across divisions, achieve actionable results through others, build sustainable relationships, and interact effectively at all organizational levels.
Disseminate information and communicate ideas on behalf of Department Leadership.
Manage highly confidential information.
Attend key internal and external meetings and manage meeting follow-ups.
Decipher and document critical information, investigate and answer questions, and ensure timely follow-up on action items.
Track progress against plans, identify deviations, suggest remediation plans, and provide reports and analysis as required.
Surface department issues, ensure they are considered and addressed appropriately, and communicate results.