Implementation Manager

AssistIQ•Kansas City, MO

12d

About The Position

AssistIQ is developing AI-driven software to improve healthcare supply-chain transparency by capturing supply and implant usage in real time and providing actionable insights to healthcare systems. The Implementation Manager deploys AssistIQ’s software across surgical suites and procedural areas in hospitals throughout North America and helps build a scalable implementation model. The role’s goal is to make customer adoption and implementation easy. This dynamic startup role requires balancing customer and product priorities, managing parallel responsibilities, anticipating operational risks, and building strong customer relationships. The Implementation Manager works with clinical teams and administrative stakeholders and contributes to continuous improvements in implementation practices and the product. The position requires 55% or more travel.

Requirements

Experience leading software and/or hardware implementations for multiple end-user types with varied training requirements and strategies.
Ability to manage key project stakeholder relationships and provide tracking and updates to internal teams and customer operational stakeholders.
Experience providing support before and after go-live and creating successful transitions to Customer Success teams.
Demonstrated problem-solving, prioritization, and project management capabilities.
Excellent interpersonal skills.
Ability to synthesize information, think quickly, and drive changes.
Strong verbal, presentation, and written communication skills, as well as time-management skills.
Current driver’s license.
Willingness to travel 55% or more.
Ability to work effectively in a fast-paced, entrepreneurial environment and adapt to evolving priorities.

Nice To Haves

Healthcare IT implementation experience; operating-room and supply-chain experience is a bonus.
Experience in surgical operating rooms or procedure rooms.

Responsibilities

Plan and execute customer product implementations from discovery through live deployment.
Build and maintain relationships with end users and communicate with clinical, IT, management, supply chain/logistics, and administrative stakeholders.
Conduct on-site customer discovery meetings and product demonstrations to understand customer needs and opportunities.
Identify product gaps and customer or internal risks to implementation.
Partner with the Product team to outline customer needs and contribute feedback on product improvements and requested or required features.
Train end users on site and support end-user acceptance.
Provide project updates to customer stakeholders and report implementation progress and milestones through reporting and stakeholder meetings.
Identify and escalate risks to implementation scope or timeline promptly.
Ensure a smooth post-go-live transition to the Customer Success team.
Conduct post-go-live user acceptance testing and communicate feedback for product improvements.
Continuously improve implementation processes, training materials, and the implementation playbook using customer feedback, with a focus on standardization and scalability.
Identify product improvement and expansion opportunities while working on site with customers.